Strategy Consultant, Transformation Team

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey.

The Strategy Consultant, Strategic Transformation is a key role on the team and a change agent for the organisation, who contributes towards the development of the strategic transformation pipeline and the delivery of solutions maximising growth and improving business performance.

You will be working in a fast-paced environment across a variety of disciplines to both define and deliver on the AMEX GBT’s strategically important initiatives. The focus of this role will initially be to work on definition of the Customer Service strategy and execution, however, is subject to change in a similar vein to consulting project work. You will be working as part of a team to define and document the upfront strategy for a particular initiative or project (Project Discovery phase). To provide examples, projects could include, the future of CRM or use of automation to drive efficiency in the Customer Servicing team. Leverage industry expertise, benchmarks, analytics-based insights and research to support business and benefits case creation for a particular project. Present findings to team members, clients and other senior stakeholders. Partner with stakeholders across the organisation (Customer Servicing Team, Technology, HR, Finance, Commercial for example) to deliver on the strategic projects. Support project management activities including stakeholder communication, planning and governance. Contribute to change management activities.

We are looking for an individual who is innovative and able to solve complex business problems. Ideally the individual will have 2-3 years of experience working in a consulting firm or industry consulting experience (although this is not a pre-requisite). An analytical mind with the ability to collect, interpret and analyse data and present their thinking and hypothesis back to the team. An effective communicator, with strong presentational abilities (both written and verbal) and an ability to build relationships across the business. The individual should have the confidence to challenge the status quo. Strong organisational abilities and experience with project management activities (planning and RAID management for example). Proven record of managing competing priorities to deliver results in complex, multi-stakeholder matrixed environment. A team player who will work as part of a diverse team to address and solve some of the businesses’ most important problems.

London, United Kingdom

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box.”