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- Tasks: Book and arrange travel for corporate clients, ensuring a high-quality service experience.
- Company: Join Amex GBT, a leader in travel solutions, committed to making a positive impact.
- Benefits: Enjoy flexible benefits, travel perks, and access to over 20,000 courses for personal development.
- Other info: Flexible shifts available; be prepared for afternoon and weekend work.
- Why this job: Be part of a collaborative culture that values your voice and prioritises quality interactions.
- Qualifications: Experience in travel, strong communication skills, and a passion for client service are essential.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Specialized Travel Counselor page is loaded## Specialized Travel Counselorlocations: United Kingdomtime type: Full timeposted on: Posted 10 Days Agojob requisition id: J-77151Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!**What You’ll Do*** Advise and arrange travel for corporate business customers (both individuals and groups)* Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations* Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided* Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems* Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy* Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metricsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.**What We’re Looking For*** Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel* Passion for excellence in client service, including proactive anticipation of needs* Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)* Professional communication (written and verbal)* Attention to detail* Act with integrity, and look after personal traveler information* Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)* Resolving customer issues quickly and independently* Teamwork and openness to feedbackOur Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.**Location**United Kingdom**The #TeamGBT Experience**Work and life: Find your happy medium at Amex GBT.* **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.* **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.* **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.* **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.* And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!locations: United Kingdomtime type: Full timeposted on: Posted 30+ Days Ago #J-18808-Ljbffr
Specialized Travel Counselor employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialized Travel Counselor
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs) mentioned in the job description, such as Sabre, Apollo, Amadeus, and Galileo. Even if you haven't used them before, understanding their functionalities can give you an edge during interviews.
✨Tip Number 2
Highlight your previous experience in travel, especially business travel, during networking opportunities. Connect with professionals in the industry on platforms like LinkedIn to learn more about their experiences and gather insights that could be beneficial for your application.
✨Tip Number 3
Demonstrate your passion for client service by preparing examples of how you've proactively anticipated customer needs in past roles. This will show potential employers that you understand the importance of quality interactions over quantity.
✨Tip Number 4
Be ready to discuss your teamwork skills and openness to feedback in interviews. Prepare specific examples of how you've successfully collaborated with others in a high-pressure environment, as this is crucial for the role at Amex GBT.
We think you need these skills to ace Specialized Travel Counselor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel, especially business travel. Emphasise your familiarity with Global Distribution Systems (GDSs) like Sabre, Apollo, Amadeus, or Galileo, as well as any customer service achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and your proactive approach to anticipating customer needs. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Communication Skills: Since effective communication is key for this role, ensure that your application reflects your professional written and verbal communication skills. Use clear and concise language throughout your CV and cover letter.
Highlight Teamwork Experience: Discuss your ability to work collaboratively in a team environment. Provide examples of how you have contributed to team goals and how you handle feedback, as these are important aspects of the role.
How to prepare for a job interview at American Express Global Business Travel
✨Showcase Your Travel Expertise
Make sure to highlight your previous experience in travel, especially business travel. Be prepared to discuss specific examples of how you've navigated fares and ticketing rules, as this will demonstrate your understanding of the industry.
✨Demonstrate Excellent Communication Skills
Since the role involves communicating with clients through various channels, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter during the job to showcase your communication prowess.
✨Emphasise Teamwork and Flexibility
The company values collaboration, so be ready to discuss how you've worked effectively in teams in the past. Also, express your willingness to adapt to different shifts, including afternoons and weekends, as this shows your commitment to the role.
✨Prepare Questions About Company Culture
Research Amex GBT's culture and values, particularly their focus on inclusion and employee development. Prepare thoughtful questions that reflect your interest in their mission and how you can contribute to a positive work environment.