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- Tasks: Book and arrange travel for corporate clients, ensuring a top-notch service experience.
- Company: Join American Express Global Business Travel, where travel inspires positive change.
- Benefits: Enjoy flexible work options, health insurance, travel perks, and access to 20,000 courses.
- Why this job: Be part of a collaborative culture that values your voice and prioritises quality interactions.
- Qualifications: Experience in travel is preferred; passion for client service and attention to detail are essential.
- Other info: Flexible shifts available; apply even if you don’t meet every requirement!
The predicted salary is between 30000 - 42000 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We\’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you\’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you\’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You\’ll Do
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Advise and arrange travel for corporate business customers (both individuals and groups)
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Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
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Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
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Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
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Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company\’s travel policy
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Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We\’re Looking For
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Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
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Passion for excellence in client service, including proactive anticipation of needs
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Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
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Professional communication (written and verbal)
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Attention to detail
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Act with integrity, and look after personal traveler information
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Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
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Resolving customer issues quickly and independently
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Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location
United Kingdom
The Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
What if I don\’t meet every requirement? If you\’re passionate about our mission and believe you\’d be a phenomenal addition to our team, don\’t worry about \”checking every box;\” please apply anyway. You may be exactly the person we\’re looking for!
Specialized Travel Consultant employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialized Travel Consultant
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs) mentioned in the job description, such as Sabre, Apollo, Amadeus, and Galileo. Even if you haven't used them before, understanding their functionalities can give you an edge during interviews.
✨Tip Number 2
Showcase your passion for client service by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your proactive approach and commitment to excellence, which is highly valued at Amex GBT.
✨Tip Number 3
Research the latest trends in the travel industry, especially in business travel. Being knowledgeable about current events and changes can help you engage in meaningful conversations during the interview process.
✨Tip Number 4
Prepare to discuss your teamwork experiences and how you've handled feedback in past roles. Amex GBT values collaboration, so highlighting your ability to work well with others will be crucial.
We think you need these skills to ace Specialized Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel consultancy, especially in business travel. Emphasise your familiarity with Global Distribution Systems (GDS) like Sabre, Apollo, Amadeus, or Galileo.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your ability to provide creative travel solutions. Mention specific examples of how you've successfully managed travel arrangements in the past.
Highlight Communication Skills: Since the role requires effective communication with clients, ensure you demonstrate your professional written and verbal communication skills in both your CV and cover letter.
Showcase Attention to Detail: Provide examples in your application that illustrate your attention to detail, particularly in managing complex travel itineraries and resolving customer issues efficiently.
How to prepare for a job interview at American Express Global Business Travel
✨Showcase Your Travel Expertise
Make sure to highlight your previous experience in the travel industry, especially if it's related to business travel. Be prepared to discuss specific examples of how you've successfully arranged complex travel itineraries and your understanding of fares and ticketing rules.
✨Demonstrate Excellent Communication Skills
Since the role involves communicating with clients over various platforms, practice articulating your thoughts clearly and professionally. You might want to prepare for potential role-play scenarios where you demonstrate how you would handle customer inquiries or issues.
✨Emphasise Teamwork and Flexibility
The job requires collaboration with a team, so be ready to discuss your experiences working in a team environment. Also, express your willingness to work flexible hours, including afternoons and weekends, as this is crucial for the role.
✨Prepare Questions About Company Culture
American Express Global Business Travel values an inclusive and collaborative culture. Prepare thoughtful questions about their approach to teamwork and inclusion, showing that you are genuinely interested in being part of their community.
