Senior Product Manager - Marketplace MLE shopping optimization

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey.

The search optimization team is responsible for creating/evolving an MLE-driven shopping experience that helps customers find the perfect travel products tailored to their needs. The team also optimizes the experience to maximize revenue. On this team you'll work with our highly talented ML engineers to bring your AI/ML skills to the next level. The team culture is fun, respectful, and focused on both taking chances and delivering impact.

What You'll Do on a Typical Day:

• Analyze customer behavior to gain insight into customer wants/needs - both met and unmet. This may be in collaboration with your partners in analytics or MLE (Machine Learning Engineering or Data Science).
• Identify opportunities for sort optimization, personalization, and recommendations to improve the customer experience and/or revenue.
• Define, organize, and analyze A/B tests to confirm hypotheses you formed above. This includes close collaboration with Analytics and MLE teams.
• Study industry practices to gain insight on applications/capabilities of AI/ML approaches.
• Spend time with core stakeholders and their proxies. Those include business travelers, travel managers, suppliers, and our GBT business/outcome stakeholders.
• Participate in the regular sprint rhythm with dev team (e.g. backlog grooming, sprint planning, etc.).

What We're Looking For:

• Technical degree and 5+ years of experience in a product role.
• Demonstrate a track record of curiosity driven learning about AI and ML technologies and applications. We don't need a data scientist - we need a great product manager who can speak data science and is able to conceive of innovative solutions using AI and ML.

The Experience:

• Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

This role is for Egencia LLC ("Egencia" or the "Company"), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!