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- Tasks: Book and arrange travel for corporate clients, ensuring a top-notch service experience.
- Company: Join American Express Global Business Travel, a leader in corporate travel solutions.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a collaborative culture that values quality interactions and client satisfaction.
- Qualifications: Experience in travel, strong communication skills, and a passion for excellent client service required.
- Other info: Flexibility for afternoon shifts and weekends is essential; training on Global Distribution Systems provided.
The predicted salary is between 36000 - 60000 £ per year.
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Senior Executive Corporate Travel Consultant
Client: American Express Global Business Travel
Location: United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e15993777cf3
Job Views: 3
Posted: 14.07.2025
Expiry Date: 28.08.2025
Job Description:
Description
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. You’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Amadeus. Training will be provided
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and sell additional services to clients to meet their needs while adhering to their company’s travel policy
- Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence, and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
- Passion for excellence in client service, including proactive anticipation of needs
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently
- Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift; however, please be flexible and prepared to work afternoon shifts and weekends.
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Senior Executive corporate Travel Consultant employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Executive corporate Travel Consultant
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs) like Amadeus, as this knowledge will be crucial in your role. Even if training is provided, having a basic understanding can set you apart from other candidates.
✨Tip Number 2
Showcase your passion for client service by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your proactive approach and commitment to excellence.
✨Tip Number 3
Network with professionals in the travel industry, especially those who have experience in corporate travel. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Be prepared to discuss your understanding of travel policies and fare rules during the interview. Having a solid grasp of these concepts will show that you're ready to take on the responsibilities of the position.
We think you need these skills to ace Senior Executive corporate Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in corporate travel, including any specific roles where you've arranged business travel. Emphasise your understanding of fares and ticketing rules, as well as your ability to provide excellent client service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the travel industry and your commitment to providing outstanding service. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to work collaboratively and communicate effectively.
Showcase Your Communication Skills: Since effective communication is key in this role, ensure that your application reflects your professional communication skills. Use clear and concise language, and consider including examples of how you've successfully resolved customer issues in the past.
Highlight Teamwork and Flexibility: The job requires teamwork and flexibility, so be sure to mention any experiences where you've worked as part of a team or adapted to changing schedules. This will demonstrate your readiness to meet the demands of the role and contribute positively to the team environment.
How to prepare for a job interview at American Express Global Business Travel
✨Showcase Your Travel Expertise
Make sure to highlight your previous experience in the travel industry, especially in business travel. Be prepared to discuss specific examples of how you've navigated complex travel arrangements and your understanding of fares and ticketing rules.
✨Demonstrate Client Service Skills
Since this role prioritises client service, be ready to share instances where you proactively anticipated a client's needs or resolved issues quickly. Emphasise your passion for providing excellent service and how it aligns with the company's values.
✨Communicate Effectively
Practice your communication skills, both verbal and written. During the interview, focus on clear and professional communication, as this is crucial for interacting with clients and colleagues in a high-touch service environment.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work collaboratively within a team and your openness to feedback. Also, mention your flexibility regarding working hours, as the role may require shifts during evenings and weekends.
