Product Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Global Business Travel (AmexGBT) is seeking a Product Manager to support the growth and evolution of our Data Services Team. In this role, you will balance product delivery and integrations whilst identifying opportunities to innovate processes and enhance user experience. You would become a subject matter expert across the product portfolio and provide key support to external customers and vendors, as well as internal teams and support functions.

• Create and maintain a prioritized product roadmap, balancing long term and short-term initiatives with strategic and commercial needs.
• Lead and manage team performance, track KPIs, provide coaching and a point for escalations.
• Provide consultative support to prospect customers in relation to the travel data feeds portfolio.
• Lead integration projects for new customers and vendors from requirements gathering to deployment with focus on customisation.
• Partner with business unit customers, engineering, and infrastructure teams to deliver seamless client experiences.
• Maintain the highest standards of data security in line with company information security and risk management policies.
• Create and maintain comprehensive product and process documentation.
• Maintain strong relationship with stakeholders, vendors, and operational support teams to drive efficient issue resolution.
• Identify opportunities for process improvement initiatives and lead change management.
• Define and supervise performance metrics for products.

• 5 years+ travel technology product management delivering global product offerings.
• 3 years+ client-facing experience.
• Familiarity with travel data and data delivery methods (such as API, flat files).
• Proven track record of leading teams, driving engagement and encouraging high performance.
• Demonstrated experience in product lifecycle management and Agile project management.
• Experience with JIRA and Confluence.
• Strong relationship management skills at all organizational levels and across multi-channel solutions.
• Clear and concise communication skills, English fluency.
• Strong analytical and problem-solving capabilities, including the ability to interrogate large data sets and capacity to coordinate issue resolution across multiple teams and platforms.
• Strong drive to innovate and automate legacy processes using cutting-edge technology, including AI, to improve user experience.
• Ability to thrive in a fast-paced and ambitious environment with global stakeholders.
• Required to work a minimum of 3 days in office location, Manchester UK.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!