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For Companies At a Glance
- Tasks: Design processes to boost efficiency and enhance user experience.
- Company: Join a leading company committed to innovation and inclusion.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ courses.
- Why this job: Make a real impact by delivering tech solutions and driving change.
- Qualifications: 3+ years in IT service delivery with strong interpersonal skills.
- Other info: Champion inclusion and connect with diverse colleagues globally.
The predicted salary is between 36000 - 60000 £ per year.
Design new processes and procedures that enhance efficiency and user experience.
Document solution requirements and create implementation roadmaps.
What We're Looking For:- Proven ability to define, design, and deliver technology solutions.
- Experience managing complex implementations in IT service environments.
- Ability to balance solution design with practical delivery constraints.
- Knowledge of End-User Computing environments and device management.
- Familiarity with IT infrastructure and support processes.
- Experience working with diverse stakeholder groups.
- Strong interpersonal skills and emotional intelligence.
- Ability to motivate teams and drive adoption of change.
- 3+ years in IT service delivery, project management, or operations management roles.
- Demonstrated experience implementing technology solutions or process improvements.
- Lean or Six Sigma methodology experience.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Service Delivery Manager in Manchester employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to service delivery and think of examples from your experience that align with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in action! If you’ve implemented technology solutions or improved processes before, be ready to discuss these experiences in detail. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have internal opportunities that you won’t want to miss out on!
We think you need these skills to ace Service Delivery Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT service delivery and project management. We want to see how your skills align with the role of Service Delivery Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Interpersonal Skills: Since this role involves working with diverse stakeholder groups, it’s crucial to demonstrate your strong interpersonal skills. Share examples of how you've motivated teams or driven change in previous roles – we love to see that emotional intelligence in action!
Be Clear and Concise: When documenting your solution requirements and implementation roadmaps, clarity is key. Use straightforward language and bullet points where possible to make your application easy to read. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, you’ll get to explore more about what we do at StudySmarter while you’re there!
How to prepare for a job interview at American Express Global Business Travel
✨Know Your Processes
Make sure you understand the processes and procedures related to service delivery. Be ready to discuss how you've designed or improved these in past roles, as this will show your ability to enhance efficiency and user experience.
✨Showcase Your Project Management Skills
Prepare examples of complex implementations you've managed in IT service environments. Highlight your experience with diverse stakeholder groups and how you balanced solution design with practical delivery constraints.
✨Demonstrate Emotional Intelligence
Interpersonal skills are key for a Service Delivery Manager. Think of situations where you've motivated teams or driven change, and be ready to share these stories during your interview.
✨Familiarise Yourself with Lean and Six Sigma
If you have experience with Lean or Six Sigma methodologies, be prepared to discuss how you've applied these in your previous roles. This knowledge can set you apart and show your commitment to continuous improvement.
