AI Governance Lead in Manchester

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our AI and Data Platform development team has been at the forefront of delivering AI solutions for business travel over the past decade. We are seeking an AI Governance Lead to join us. This role will evolve and strengthen our governance practice, moving beyond traditional data management to oversee the entire AI lifecycle. You will ensure our predictive and generative models are ethical, compliant, and performant, recognizing both data and models as strategic products. In this role, you will collaborate closely with AI Research, Engineering, Legal, and Business stakeholders.

What You'll Do:

• Govern the AI Lifecycle: Define and enforce standards for AI model development, deployment, and monitoring, ensuring clear ownership and accountability for model inputs, logic, and outputs.
• Establish Ethical & Regulatory Frameworks: Develop a robust AI governance framework that addresses algorithmic bias, transparency (Explainable AI), and compliance with emerging global regulations (e.g., EU AI Act, NIST AI RMF).
• Manage "Data for AI" Assets: Oversee the governance of training datasets, ensuring high-quality lineage and labeling standards that promote reliable, non-discriminatory AI outcomes and minimize "hallucinations" in generative applications.
• Monitor Model Trust & Safety: Proactively audit model performance metrics, bias detection reports, and AI governance maturity, providing actionable insights to mitigate risks related to model drift and security.
• Promote AI Literacy & Culture: Design and implement comprehensive training programs that advance AI ethics, prompt engineering best practices, and a culture of responsible innovation across the organization.

What We're Looking For:

• Education: Bachelor’s or higher degree in Data Science, Information Management, Computer Science, Law & Technology, or a related field.
• Experience: 5+ years of experience designing and implementing governance frameworks, with at least 2 years specifically focused on AI/ML governance or AI risk management.
• Tooling: Experience with AI governance and observability platforms.
• Technical Breadth: Proven track record in developing AI governance practices, including the creation of Model Cards and Algorithmic Impact Assessments.
• Communication: Excellent communication skills to bridge the gap between AI researchers (technical) and Legal/Compliance teams (regulatory).
• Risk Management: A track record of identifying and mitigating risks in complex environments, specifically regarding LLM security (e.g., prompt injection) and data privacy in AI training.
• Infrastructure: Understanding of cloud-native AI stacks (AWS SageMaker, Azure AI, or Google Vertex AI) to effectively collaborate with MLOps teams.

Preferred Skills:

• Sector Expertise: Experience in travel, transportation, or enterprise technology sectors.
• Advanced AI Knowledge: Deep understanding of the Generative AI lifecycle, including fine-tuning governance, RLHF (Reinforcement Learning from Human Feedback), and vector database management.
• Certifications: Professional certifications such as CIPP/AI (Certified Information Privacy Professional/AI) or similar.
• Industry Experience: Travel industry experience beneficial (airline, hotel, online travel companies or other travel-tech companies).

Location: Manchester, United Kingdom

The #TeamGBT Experience:

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!