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For Companies At a Glance
- Tasks: Manage global client accounts and optimise service delivery for top-tier clients.
- Company: Join a leading travel management company with a focus on innovation and client satisfaction.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ professional development courses.
- Other info: Inclusive culture with opportunities for career advancement and personal growth.
- Why this job: Make a real impact by enhancing client relationships and driving business growth.
- Qualifications: Strong communication skills and a knack for problem-solving; travel industry experience is a plus.
The predicted salary is between 60000 - 80000 ÂŁ per year.
The Strategic Client Account Manager is a clientâfacing, individual contributor focused on optimizing and enhancing services delivered to our multinational global client base. The role involves managing multiple Global and EMEA clients and is responsible for shortâ and longâterm business retention of these accounts.
What you will do
- Implement strategic account plans to identify transformational business opportunities, create customer value, exceed expectations, strengthen relationships, drive savings, increase retention, and optimize service performance through process and data analysis.
- Differentiating and reinforcing American Express GBT's value consistently through a comprehensive understanding of the industry and market, synthesizing competitive intelligence, and proactively communicating trends, innovations, and best practices to partners and leadership.
- Guide customers in assessing goals and strategies to optimize service delivery performance across their program.
- Identify innovative solutions to enhance productivity and improve traveler/caller experience during service fulfilment; support client services strategies globally and work with global markets to ensure appropriate standardisation and measurement of global initiatives.
- Lead regular communication on progress against performance targets included in client service level agreements, partnering with delivery leaders to ensure processes meet these targets.
- Enhance the value proposition through consultation, technology roadâmapping, and optimisation of online servicing solutions; lead business planning, reviews, pricing strategies, ongoing P&L management, and negotiations on rebids for portfolio accounts.
- Maximise transaction revenue and deliver premium growth by selling BAU products and services.
- Partner with commercial and advisory services to support lead generation and transformational engagements; measure performance based on client retention, incremental revenue, and client satisfaction.
What we need from you
- Balance the customers' needs and profit protection; scrutinise performance metrics to pinpoint opportunities.
- Demonstrate expertise in service delivery and work closely with functional partners to close gaps in quality or reporting accuracy.
- Manage and execute change; recognise risks to the portfolio, devise action plans, and coordinate mitigating actions with leaders.
- Act as the primary business travel contact, driving results through negotiations and positively influencing key decision makers through effective communication and guidance.
- Communicate effectively at the executive level and possess strong financial acumen with P&L ownership.
- Experience within a TMC or SaaS travel environment is advantageous but not essential.
Benefits
- Flexible benefits tailored to each country, beginning the day you start, including health and welfare insurance, retirement programs, parental leave, adoption assistance, and wellbeing resources.
- Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
- Professional development with access to over 20,000 courses on our learning platform, leadership courses, and early access to internal openings.
- We champion inclusion in every aspect of our business. You can connect with colleagues through global inclusion groups to discuss challenges, achievements, and action.
Equal Opportunity Statement
All applicants will receive equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other class protected by law. Additional disclosures in accordance with the LA County Fair Chance Ordinance are available.
We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need accommodation during the hiring process.
For details regarding how we protect your data, consult the Amex GBT Recruitment Privacy Statement.
Strategic Client Account Manager in London employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Strategic Client Account Manager in London
â¨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We canât stress enough how personal connections can open doors that applications alone canât.
â¨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent news, and how they operate. We want you to walk in feeling confident and ready to show how you can add value to their team.
â¨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it aligns with the role of Strategic Client Account Manager. We suggest rehearsing with friends or using mock interviews to nail it down.
â¨Tip Number 4
Donât forget to follow up after interviews! A simple thank-you email can set you apart from other candidates. We believe it shows your enthusiasm and professionalism, which is always a plus in any hiring manager's book.
We think you need these skills to ace Strategic Client Account Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Client Account Manager role. Highlight your experience in managing client relationships and optimising service delivery, as these are key aspects of the job.
Showcase Your Achievements: Donât just list your responsibilities; share specific examples of how youâve driven results in previous roles. Use metrics where possible to demonstrate your impact on client retention and revenue growth.
Communicate Clearly: Since this role involves a lot of communication with clients and stakeholders, ensure your written application is clear and concise. Use professional language but keep it friendly and approachable, reflecting our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and youâll have access to all the latest updates about the role and our company.
How to prepare for a job interview at American Express Global Business Travel
â¨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients youâll be managing. Research their business models, recent news, and any challenges they might be facing. This will help you demonstrate your ability to implement strategic account plans effectively.
â¨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles to optimise service performance. Bring examples of how you've identified opportunities for improvement and driven results through process enhancements.
â¨Communicate Like a Pro
Since this role involves regular communication with clients and stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where effective communication led to successful outcomes.
â¨Demonstrate Financial Acumen
Brush up on your financial knowledge, especially around P&L management. Be ready to discuss how you've managed budgets or contributed to revenue growth in previous positions, as this will be crucial for maximising transaction revenue in this role.