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- Tasks: Book and arrange travel for corporate clients, providing creative solutions.
- Company: Join Amex GBT, a leader in travel with a collaborative culture.
- Benefits: Flexible benefits, travel perks, and access to 20,000 courses for skill development.
- Why this job: Make an impact in the travel industry while working from home.
- Qualifications: Experience in travel, strong communication skills, and attention to detail.
- Other info: Flexible shifts and a commitment to inclusion and diversity.
The predicted salary is between 28800 - 43200 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We are here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you will collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you are curious, collaborative, and enjoy working in an environment that prioritises quality of interactions over quantity of calls, this may be the perfect role for you!
What You’ll Do- Advise and arrange travel for corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
- Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For- Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently
- Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
The #TeamGBT Experience- Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. If you are passionate about our mission and believe you would be a phenomenal addition to our team, don’t worry about "checking every box;" please apply anyway. You may be exactly the person we are looking for!
Specialized Travel Consultant in London employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialized Travel Consultant in London
✨Tip Number 1
Get to know the company inside out! Research Amex GBT, their values, and what makes them tick. This way, you can tailor your conversations during interviews to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be advising clients over the phone and through messaging, it’s crucial to sound confident and professional. Role-play with a friend or record yourself to improve your delivery.
✨Tip Number 3
Show off your travel expertise! Be ready to discuss your previous experiences in travel, especially business travel. Share specific examples of how you've solved problems or provided exceptional service to clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Specialized Travel Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Specialized Travel Consultant role. Highlight your experience in travel, especially business travel, and showcase how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your professional writing style in your application. Use clear and concise language to convey your passion for client service and your attention to detail.
Highlight Your GDS Experience: If you’ve got experience with Global Distribution Systems like Sabre, Apollo, Amadeus, or Galileo, make it known! This is a big plus for us, so don’t forget to mention any relevant training or expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at American Express Global Business Travel
✨Know Your Travel Stuff
Brush up on your knowledge of the travel industry, especially business travel. Be ready to discuss fares, ticketing rules, and your experience with Global Distribution Systems like Sabre or Amadeus. Showing that you understand the ins and outs of travel will impress your interviewers.
✨Showcase Your Client Service Skills
Prepare examples of how you've provided excellent client service in the past. Think about times when you anticipated a client's needs or resolved issues quickly. This role is all about high-touch service, so demonstrating your passion for helping clients will set you apart.
✨Communicate Like a Pro
Since you'll be communicating with clients via phone, chat, and email, practice your professional communication skills. Be clear, concise, and friendly in your responses. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Emphasise Teamwork and Flexibility
This position requires collaboration and flexibility, especially with shifts. Be prepared to discuss how you've worked effectively in teams and your willingness to adapt to different schedules. Highlighting your openness to feedback and teamwork will resonate well with the interviewers.
