Consulting Manager in London

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We are here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Consulting is the consulting arm of American Express Global Business Travel. Consulting brings the talent, tools and management consulting skills needed to lead our client's T&E spend and improve their return on investment. Consulting focuses on business and operational strategy, strategic sourcing and program optimization to help our clients manage their travel spend. Our specialized expertise includes: Policy, Change Management & Compliance, Travel Program Management, Business Intelligence, Travel Category Management (Air, Car and Hotel) and Cost Management.

The Consulting team consists of Consultants from a wide variety of backgrounds such as Air/Hotel/Ground industries, travel, management consulting, IT consulting and general management. The primary area of focus for the position will be related to the Air practice line which spans corporate air program strategy design and execution.

What You’ll Do:

• The Consultant - Air will lead several consulting project workstreams across multiple global clients. The ideal candidate is a self-starter with consulting, project management and industry experience.
• Engagement Execution: Complete multi-workstream air engagements, prioritise client requests and work objectives using appropriate project management methodologies and tools such as project plans and issue logs.
• Experience in applying organisational change techniques to drive sustainable engagement impact and return on investment.
• Creates deliverables within established engagement scope, quality standards and time frames.
• Problem Solving & Analysis: Develops hypotheses and identifies data to evaluate based on client needs. Develops options/alternatives and creates insightful recommendations in context of total engagement. Will need to have a strong innovative mentality.
• Lead negotiations with the airlines and suppliers to ensure the client receives the best outcomes.
• Understanding of the airline industry around airline pricing, inventory management.
• Communication: Exceptional interpersonal skills, listening ability and written presentation skills. Ability to deal with ambiguity and present/discuss work results in a compelling manner. Distills complex subject matter into key messages for team members and clients.
• Relationship Management: Understands client organisation and dynamics. Builds strong working relationships with all key partners. Uses American Express Global Business Travel and available industry tools and solutions to develop best-in-class results and standard processes.
• Team Guidance and Support: Demonstrates strong work ethic with peers. Coaches team on subject matter and industry knowledge. Contributes to knowledge creation and dissemination related to the Airline industry. Supports delivery of internal/external projects that develop the business.

What We’re Looking For:

• Proven experience & understanding of the airline industry.
• Ability to accommodate client travel.
• Bachelor's degree or equivalent experience required, PMI certification a plus.
• Relevant experience within Air travel, such as procurement, strategic sourcing, etc.
• Thorough knowledge of strategy, financial/business operations, cost management.
• Strong analytical skills; ability to evaluate alternatives and recommend client solutions.
• Strong communication skills; the ability to build a story and deliver that in a presentation.
• Ability to interact effectively with people at all levels within a team or client organisation.

Location: United Kingdom

The #TeamGBT Experience:

• Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, colour, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for.