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- Tasks: Advise and arrange travel for corporate clients while anticipating their needs.
- Company: Join a leading travel tech company with a warm, inclusive culture.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ courses for personal development.
- Why this job: Make an impact in the travel industry while working remotely with a supportive team.
- Qualifications: Experience with GDS systems and a passion for excellent client service.
- Other info: Opportunities for career advancement and internal promotions await you!
The predicted salary is between 28800 - 43200 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We are here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Business Travel Consultant, you will join our highly skilled remote team, providing outstanding service to our business clients. We are most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You Will Do- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), especially Sabre or Amadeus
- Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We Are Looking For- Advanced knowledge of GDS: Sabre or Amadeus
- Prior experience in business travel
- Passion for excellence in client service, including proactive anticipation of needs
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work Monday to Friday, 7:00 - 19:00 (37.5 hours per week). This role is fully remote - must reside in the UK.
The #TeamGBT Experience- Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. If you are passionate about our mission and believe you would be a phenomenal addition to our team, don’t worry about "checking every box;" please apply anyway. You may be exactly the person we are looking for!
Business Travel Consultant in London employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amex GBT on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to business travel. Think about how your experience with GDS systems like Sabre or Amadeus can shine through in your answers.
✨Tip Number 3
Show off your passion for client service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. It’s all about demonstrating that you can anticipate needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Travel Consultant in London
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or insights that highlight your enthusiasm for the industry. We want to see how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Travel Consultant role. Highlight your experience with GDS systems like Sabre or Amadeus, and any relevant skills that match what we're looking for. This shows us you’re serious about joining our team!
Be Professional Yet Personable: While we appreciate a professional tone, don’t be afraid to let your personality come through in your writing. We value authenticity and want to get a sense of who you are beyond just your qualifications. Remember, we’re all about collaboration and inclusivity!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our amazing team!
How to prepare for a job interview at American Express Global Business Travel
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Global Distribution Systems, especially Sabre or Amadeus. Be prepared to discuss how you've used these systems in past roles and any specific challenges you've faced while booking travel.
✨Showcase Your Client Service Skills
Since this role is all about providing outstanding service, think of examples where you've gone above and beyond for a client. Highlight your ability to anticipate needs and resolve issues quickly, as this will resonate well with the interviewers.
✨Research the Company Culture
Familiarise yourself with Amex GBT's values and culture. They pride themselves on inclusivity and collaboration, so be ready to share how you embody these traits in your work and how you can contribute to their warm environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career advancement opportunities, and how they support employee development. This shows your genuine interest in the role and the company.
