At a Glance
- Tasks: Create travel arrangements and provide top-notch customer service for clients.
- Company: Join Amex GBT, a leader in travel with a rich history and inclusive culture.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Other info: Work in a supportive environment with opportunities for career advancement.
- Why this job: Make an impact in the travel industry while helping others create unforgettable experiences.
- Qualifications: Customer service experience and travel knowledge preferred; fluency in English required.
The predicted salary is between 30000 - 40000 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are very proud of our 75+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people.
What You’ll Do on a Typical Day
- Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
- Ensures reservations are built according to client standards and preferences
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- Resolves moderately complex problems with potentially non-standard and multi-destination issues, ticket exchanges and complex fares
- Assignments include both routine and non-routine work
- May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)
What We’re Looking For
- 2+ years industry experience preferred or a strong customer service background
- Experience in travel support roles preferred
- English fluent – written and spoken
- 2nd language a plus
- Diligent to ensure high level of accuracy
- Basic MS Office
- Capable of working with minimal supervision
- Good travel industry knowledge
- Skilled in GDS – Sabre preferred
Location Lakenheath, United Kingdom
Benefits: Flexible benefits are tailored to each country and start the day you do. This includes health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
Travel Counselor in Lakenheath employer: American Express Global Business Travel
Amex GBT is an exceptional employer that fosters a collaborative and inclusive culture, where your contributions are valued and can truly make a difference in the travel industry. Located in Lakenheath, UK, we offer flexible benefits tailored to your needs, extensive travel perks, and abundant opportunities for professional growth through our learning platform, ensuring you can develop your skills at your own pace while enjoying a rewarding career with us.
Contact Details:
American Express Global Business Travel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Counselor in Lakenheath
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Travel Counselor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Amex GBT and understanding their values. Be ready to discuss how your experience aligns with their mission of making travel a force for good. Show them you’re not just another candidate, but someone who truly cares about the impact of travel.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves resolving complex travel issues, think of examples from your past experiences where you successfully tackled challenges. This will help you shine during interviews and demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make some travel magic happen!
We think you need these skills to ace Travel Counselor in Lakenheath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Travel Counselor role. Highlight your relevant experience in travel arrangements and customer service, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t forget to mention your proficiency with GDS systems like Sabre and any other travel industry knowledge you have. We want to see how your skills can contribute to our team!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know what makes you unique and how you can bring that to our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at American Express Global Business Travel
✨Know Your Travel Stuff
Brush up on your travel industry knowledge before the interview. Familiarise yourself with common travel arrangements, GDS systems like Sabre, and current trends in travel. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer – this will demonstrate your ability to be a trusted advisor.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially around complex travel arrangements. Prepare some scenarios where you successfully navigated tricky situations, such as multi-destination bookings or ticket exchanges, to illustrate your capability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, or the specific challenges the travel counsellors face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
