Director, Product and Enterprise Services Planning

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We are here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As Director of Product Planning teams, you will drive planning best practices and facilitate executive decision-making ceremonies, enabling teams to consistently deliver world-class products aligned with strategy through effective processes and continuous improvement. You will partner closely with Product, technology, analytics, and finance leadership as a highly effective communicator passionate about guiding team direction and operational excellence.

What You Will Do on a Typical Day:

• Own the planning process, governance, reporting, and tooling to deliver operational excellence across product, tech, and stakeholder teams.
• Ensure product initiatives align with and deliver GBT's strategic objectives.
• Enable teams to define, plan, and deliver world-class features, products, and platforms by embedding planning best practices across all touchpoints.
• Facilitate cross-team dependency mapping to enable roadmap commitment decision-making.
• Manage risks/constraints and influence delivery timelines for planning milestones and gates.
• Provide product leadership with holistic portfolio visibility, celebrating wins, flagging risks, and escalating blockers.
• Drive high-quality plan documentation standards and coach stakeholders on best practices.
• Build enablement programs and knowledge-sharing materials to reinforce planning processes.
• Analyze plans, allocations, changes, and carry-over post-development period to iterate and improve.
• Facilitate long-term capacity, resource, and allocation planning based on priorities, backlogs, and team profiles.
• Partner with finance to assess roadmap business impact and investment needs.
• Lead communications and relationships across the Product organization.
• Embed product ops best practices with clear roadmap health and OKR/KPI visibility.
• Facilitate Product and OKR/KPI review ceremonies.
• Identify process, governance, tooling, and feedback opportunities for continuous improvement.
• Proactively design scalable operational improvements across teams.

What We Are Looking For:

• Bachelor's degree in Business, Computer Science, or related field (or equivalent experience).
• Proven leadership in product or business operations.
• Strong business and financial analysis background.
• Excellent interpersonal skills and self-starter mindset in dynamic environments.
• Advanced Excel skills required; or similar tools a plus.
• Experience designing/implementing effective planning processes and operations systems.
• Ability to build outcome-driven programs and understand product/tech lifecycles.
• Expertise applying Agile vs. traditional methodologies for optimal outcomes.
• Holistic thinker who streamlines workflows and resolves cross-functional bottlenecks.
• Impactful communicator who tailors messaging, builds trust, and drives adoption.
• Data-driven decision maker skilled in business cases, capacity planning, and stakeholder influence through data visualization.

Location: London, United Kingdom

The Experience:

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

If you are passionate about our mission and believe you would be a phenomenal addition to our team, please apply anyway. You may be exactly the person we are looking for!