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- Tasks: Lead customer onboarding and manage a team across EMEA & APAC regions.
- Company: Join American Express Global Business Travel, where travel inspires positive change.
- Benefits: Enjoy flexible benefits, travel perks, and skill development opportunities.
- Why this job: Make an impact in a collaborative culture that values your voice and ideas.
- Qualifications: Experience in customer implementations or project management is essential.
- Other info: We welcome all applicants and provide accommodations for individuals with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Onboarding Manager and People Leader
Client: American Express Global Business Travel
Location: United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference:
4d864f3f1dd7
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Onboarding Manager will own the customer onboarding / migration experience with the customer, internal stakeholders, team, and third parties where applicable, including other internal and external projects as needed.
What You’ll Do on a Typical Day:
- Lead the team of Customer Onboarding Managers in EMEA & APAC regions.
- Act as a Customer Onboarding Manager (up to 50% of role).
- Manage team escalations.
- Set forth best work practices and address gaps.
- Support team members on their development plan.
- Own the customer onboarding / migration experience with the customer, internal stakeholders, team, and third parties as applicable, including other internal and external projects.
- Focus on the customer and the implementation of regional / global projects, utilizing GBT project documents and following the SID implementation process.
- Ensure project handover and readiness assessments with Solutions Design teams are completed, documenting risks, actions, and follow-up items.
- Design work breakdown structures and allocate resources, ensuring roles and responsibilities are clearly defined.
- Ensure all customer requirements are understood and documented for action by relevant teams.
- Develop and manage detailed project plans, ensuring scope and approach are aligned and signed off by stakeholders.
- Create a positive environment to foster partnership and project success.
- Manage project performance, communicating status, milestones, risks, issues, and dependencies clearly.
- Ensure end-to-end testing is completed, documented, and successful, according to the global testing plan.
- Determine project call structure and manage stakeholder calls.
- Participate in team calls, sharing experiences and process improvement ideas.
What We’re Looking For :
- A passion for working directly with customers and building relationships.
- Experience managing customer implementations or in a Project Management role.
- Understanding of GBT and corporate travel.
- Ability to work in a fast-paced, multi-geography, multi-function environment.
- A positive, proactive attitude.
- Ability to motivate teams and manage under pressure.
- Business English proficiency; multilingual skills are a plus.
- Strong relationship, negotiation, communication, and presentation skills.
- Ability to articulate responsibilities and hold others accountable.
- Commercial awareness and strong organizational skills.
- Ability to drive change and adapt to evolving priorities.
- Excellent active listening and facilitation skills.
- Strong problem-solving and decision-making skills.
- Flexibility and adaptability.
- Experience collaborating across functions and with SMEs.
Location: United Kingdom
Additional benefits include flexible benefits, travel perks, skill development opportunities, and a commitment to inclusion and diversity.
We consider all applicants equally, regardless of protected characteristics, and provide accommodations for individuals with disabilities. If you don’t meet every requirement but are passionate about our mission, we encourage you to apply.
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Customer Onboarding Manager and People Leader employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager and People Leader
✨Tip Number 1
Familiarise yourself with American Express Global Business Travel's values and mission. Understanding their focus on travel as a force for good will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Amex GBT on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer onboarding or project management in the past. Tailoring your experiences to reflect the skills mentioned in the job description will make you stand out.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by discussing any relevant experiences where you had to adapt quickly to changing priorities. This will highlight your flexibility and readiness for the dynamic nature of the role.
We think you need these skills to ace Customer Onboarding Manager and People Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer onboarding and project management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relationships and your ability to lead teams. Mention specific examples of how you've successfully managed customer implementations or projects in the past.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and adaptability. These are crucial for the Customer Onboarding Manager role, so provide examples of how you've demonstrated these abilities in previous positions.
Showcase Cultural Fit: Research American Express Global Business Travel's values and culture. In your application, express how your personal values align with theirs, particularly regarding inclusivity and collaboration.
How to prepare for a job interview at American Express Global Business Travel
✨Show Your Passion for Customer Relationships
Make sure to express your enthusiasm for working directly with customers. Share examples of how you've built strong relationships in previous roles, as this is crucial for the Customer Onboarding Manager position.
✨Demonstrate Project Management Experience
Be prepared to discuss your experience in managing customer implementations or projects. Highlight specific projects you've led, focusing on your role, challenges faced, and how you ensured successful outcomes.
✨Highlight Your Adaptability
Given the fast-paced environment of the role, share instances where you've successfully adapted to changing priorities. This will showcase your flexibility and ability to thrive under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Prepare scenarios where you had to negotiate, manage conflicts, or drive change, and explain your thought process and outcomes.
