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- Tasks: Provide exceptional travel support and service to corporate clients.
- Company: Join Amex GBT, a leader in corporate travel with a collaborative culture.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Why this job: Make an impact in the travel industry while enjoying a supportive work environment.
- Qualifications: 2+ years of corporate travel experience and strong GDS skills required.
- Other info: Embrace inclusion and connect with colleagues globally while developing your career.
The predicted salary is between 30000 - 42000 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As an American Express T4M Corporate Travel Counselor, this person will provide specialized servicing to client travelers that will require high touch service. The Travel Counselor should be prepared to offer a unique level of service, outstanding GDS skills, as well as vast destination knowledge. This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service and accurate completion of both international and domestic travel arrangements, along with special requests.
Hours of operation are Monday through Friday 8am – 5pm CET.
Required Skills/Qualifications
- Must have at least 2+ years of corporate travel counselor experience.
- 2+ years of native Amadeus GDS experience (until end of year without tools such as SBP or Speedway).
- Booking and quotation of the desired trips (flight, train), considering the conditions specified by the service providers and the Global Business Travel Preferred Supplier Strategy.
- Ability to create logistics planning, considering all possibilities while respecting the customer’s travel policy.
- Handling incoming customer inquiries mainly by email with Outlook/Salesforce, but also by phone.
- Very good knowledge in the field of flight/train, preferably also for group bookings (The area groups can be learned in a training!).
- Interest and pleasure in working with reservation systems and participant registration solutions such as Meeting Central.
- IT affinity, experienced in MS Office, especially Excel knowledge is advantageous and needed for daily work.
- Structured work and time management.
- Team spirit, especially in connection with the willingness to accept technical instructions from the project manager/senior project manager.
- Very good communication towards the customers (above all persuasiveness) and proactive service thinking.
- Interest in the job and continuous, independent further training.
- Excellent written and verbal communication skills in German and English.
- Ability to learn quickly.
- Back-office experience is highly preferred.
- Troubleshooting resourcefulness.
- Ability to network/collaborate with internal and external customers.
- Effective communication and conflict resolution skills.
- Strong organizational skills and ability to multitask.
- Demonstrates problem-solving skills.
- Ability to manage change effectively.
- Ability to manage workflow in a highly complex & fast-changing environment.
Location: France
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
Corprate Travel Counselor T4M employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corprate Travel Counselor T4M
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Corporate Travel Counselor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your GDS skills! When you get the chance to chat with potential employers, highlight your experience with Amadeus and how you've used it to create seamless travel experiences. This will set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research common questions for Corporate Travel Counselors and practice your answers. Be ready to discuss your problem-solving skills and how you handle customer inquiries, as these are key in this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Make sure to tailor your application to showcase your passion for travel and customer service.
We think you need these skills to ace Corprate Travel Counselor T4M
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years of corporate travel counselor experience right at the start. We want to see how your background aligns with the role, so don’t hold back on showcasing your GDS skills and destination knowledge!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your familiarity with Amadeus GDS and any relevant experience you have with booking international and domestic travel arrangements. This shows us you’re serious about the position!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make your skills and experiences stand out. We appreciate straightforward communication, especially since you'll be handling customer inquiries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it.
How to prepare for a job interview at American Express Global Business Travel
✨Know Your GDS Inside Out
Since the role requires strong Amadeus GDS skills, make sure you brush up on your knowledge. Familiarise yourself with the latest features and functionalities, and be ready to discuss how you've used it in past roles. This will show your expertise and confidence.
✨Showcase Your Customer Service Skills
As a Corporate Travel Counselor, providing high-touch service is key. Prepare examples of how you've gone above and beyond for clients in previous positions. Think about specific situations where your proactive service made a difference.
✨Demonstrate Your Destination Knowledge
The job requires vast destination knowledge, so do some research on popular travel destinations and current trends. Be prepared to discuss your experiences and insights, as this will highlight your passion for travel and ability to assist clients effectively.
✨Emphasise Team Spirit and Collaboration
This role involves working towards shared team goals, so be ready to talk about your experience in collaborative environments. Share examples of how you've worked with colleagues to achieve success, and express your willingness to learn from others.