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- Tasks: Help corporate clients with travel arrangements and anticipate their needs.
- Company: Join American Express Global Business Travel, a leader in travel tech with a supportive culture.
- Benefits: Enjoy remote work, career advancement, and a warm, inclusive team environment.
- Why this job: This role offers growth opportunities and the chance to make a real impact in travel.
- Qualifications: Experience with GDS systems and a passion for client service are essential.
- Other info: Be ready for flexible hours, including afternoon shifts and weekends.
The predicted salary is between 30000 - 42000 £ per year.
EMEA Talent Acquisition Partner at American Express Global Business Travel
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre preferred, Apollo, Amadeus and/or Galileo)
- Professional communication (English, written and verbal)
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Please be flexible and prepared to work afternoon shifts (12-8pm) and weekends as this is a night position in full.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Industries
- Travel Arrangements
Referrals increase your chances of interviewing at American Express Global Business Travel by 2x
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Corporate Travel Consultant Night Shift employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Travel Consultant Night Shift
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs) mentioned in the job description, especially Sabre. If you have experience with these systems, be ready to discuss specific scenarios where you've used them effectively.
✨Tip Number 2
Showcase your understanding of the travel industry by staying updated on current trends and challenges. This will help you demonstrate your passion for the field during interviews and discussions.
✨Tip Number 3
Prepare examples of how you've provided excellent client service in previous roles. Highlight instances where you anticipated customer needs or resolved issues quickly, as this aligns with the company's values.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially since this is a night shift position. Emphasising your willingness to adapt to the schedule can set you apart from other candidates.
We think you need these skills to ace Corporate Travel Consultant Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, especially any roles involving GDS systems like Sabre, Apollo, Amadeus, or Galileo. Emphasise your client service skills and any previous positions where you anticipated customer needs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and your understanding of the travel industry. Mention specific examples of how you've resolved customer issues or improved service levels in past roles to demonstrate your proactive approach.
Showcase Communication Skills: Since professional communication is key for this role, ensure your application is free from errors and clearly articulates your thoughts. Use concise language and a friendly tone to reflect your ability to communicate effectively with clients.
Highlight Flexibility: Mention your willingness to work afternoon shifts and weekends in your application. This shows that you are prepared for the demands of the role and are committed to providing excellent service during peak times.
How to prepare for a job interview at American Express Global Business Travel
✨Showcase Your GDS Expertise
Make sure to highlight your experience with Global Distribution Systems, especially Sabre. Be prepared to discuss specific scenarios where you've successfully used these systems to arrange travel.
✨Demonstrate Client Service Passion
Prepare examples that showcase your commitment to excellent client service. Think of situations where you anticipated a client's needs or resolved issues quickly, as this is crucial for the role.
✨Understand the Travel Industry
Brush up on your knowledge of the travel industry, particularly in business travel. Be ready to discuss trends, challenges, and how you can contribute to the company's success in this area.
✨Emphasise Teamwork and Feedback
Since collaboration is key in this role, be prepared to talk about your experiences working in teams. Share how you’ve given and received constructive feedback to improve service levels.
