Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help corporate clients with travel arrangements and provide exceptional customer service.
- Company: Join Amex GBT, a leader in travel innovation with a warm, inclusive culture.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal development.
- Why this job: Make an impact in the travel industry while growing your career in a supportive environment.
- Qualifications: Passion for client service, GDS expertise, and a strong understanding of the travel industry.
- Other info: Be prepared for flexible shifts, including afternoons and weekends, in a 24/7 operation.
The predicted salary is between 28800 - 43200 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We\’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel C onsultant , you\’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We\’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT .
What You'll Do
-
Advise and arrange travel for corporate business customers (both individuals and groups)
-
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
-
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
-
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
-
Ensure compliance to customers\’ agreed travel policy, service provider policies, and regulatory requirements
-
Use positive telephone service techniques and act on special customer requests
-
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We\’re Looking For
-
Passion for excellence in client service, including proactive anticipation of needs
-
Native GDS (Amadeus) expertise
-
Professional communication (written and verbal)
-
Attention to detail
-
Act with integrity, and look after personal traveler information
-
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
-
Resolving customer issues quickly and independently / with supplier
-
Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location
Manchester, United Kingdom
The Experience
Work and life: Find your happy medium at Amex GBT.
-
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
-
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
-
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
-
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
-
And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
What if I don\’t meet every requirement? If you\’re passionate about our mission and believe you\’d be a phenomenal addition to our team, don\’t worry about checking every box; please apply anyway. You may be exactly the person we\’re looking for!
Corporate Travel Consultant (Manchester) employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Travel Consultant (Manchester)
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs) mentioned in the job description, especially Amadeus. Even if you haven't used them before, showing a willingness to learn and mentioning any relevant experience with similar systems can set you apart.
✨Tip Number 2
Highlight your customer service skills during the interview. Prepare examples of how you've proactively anticipated client needs or resolved issues quickly, as this aligns perfectly with what Amex GBT is looking for in a Corporate Travel Consultant.
✨Tip Number 3
Research Amex GBT's culture and values, particularly their commitment to inclusion and collaboration. Be ready to discuss how you can contribute to this environment and share any experiences that demonstrate your teamwork and openness to feedback.
✨Tip Number 4
Be prepared to discuss your understanding of the travel industry, especially business travel. Brush up on current trends and challenges in the sector, as this knowledge will show your passion and readiness for the role.
We think you need these skills to ace Corporate Travel Consultant (Manchester)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Corporate Travel Consultant. Familiarise yourself with the travel industry, especially business travel, and the specific skills required, such as GDS expertise.
Tailor Your CV: Customise your CV to highlight relevant experience in client service, travel arrangements, and any previous roles that demonstrate your attention to detail and problem-solving skills. Mention any experience with GDS systems like Amadeus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and client service. Use specific examples from your past experiences to illustrate how you can contribute to the warm and inclusive culture at Amex GBT.
Highlight Teamwork and Flexibility: In your application, emphasise your ability to work collaboratively within a team and your willingness to adapt to flexible working hours, including afternoon shifts and weekends, as this is crucial for the role.
How to prepare for a job interview at American Express Global Business Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or insights that highlight your passion for travel and how it can positively impact clients.
✨Demonstrate GDS Knowledge
If you have experience with Global Distribution Systems like Amadeus, be prepared to discuss it in detail. If not, show your willingness to learn and adapt quickly to new systems, as training may be provided.
✨Highlight Client Service Skills
Emphasise your ability to provide excellent client service. Prepare examples of how you've proactively anticipated customer needs in previous roles, and how you resolved issues efficiently.
✨Be Ready for Teamwork Questions
Since collaboration is key in this role, think of examples where you've successfully worked in a team. Be ready to discuss how you handle feedback and contribute to a positive team environment.
