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- Tasks: Help corporate clients with travel arrangements and provide exceptional customer service.
- Company: Join Amex GBT, a leader in travel innovation and a supportive workplace.
- Benefits: Enjoy flexible benefits, travel perks, and access to over 20,000 courses for personal growth.
- Why this job: Be part of a warm, inclusive culture with real opportunities for career advancement.
- Qualifications: Passion for client service, GDS expertise, and a strong understanding of the travel industry.
- Other info: Flexible shifts available; we value diversity and inclusion in our hiring process.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey.
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS (Amadeus) expertise
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location Manchester, United Kingdom
The #TeamGBT Experience
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box.”
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Travel Consultant
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs) mentioned in the job description, especially Amadeus. If you have experience with these systems, be ready to discuss specific scenarios where you've used them effectively.
✨Tip Number 2
Showcase your passion for client service by preparing examples of how you've proactively anticipated customer needs in previous roles. This will demonstrate your alignment with the company's focus on excellence in client service.
✨Tip Number 3
Highlight any experience you have in the travel industry, particularly in business travel or airline reservations. Be prepared to discuss how this background has equipped you to handle the complexities of corporate travel.
✨Tip Number 4
Emphasise your teamwork skills and openness to feedback. Think of examples where you've collaborated with colleagues to improve service levels, as this aligns with the collaborative culture at Amex GBT.
We think you need these skills to ace Corporate Travel Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Corporate Travel Consultant. Familiarise yourself with the travel industry, especially business travel, and the specific skills required, such as GDS expertise.
Tailor Your CV: Customise your CV to highlight relevant experience in client service, travel arrangements, and any previous use of Global Distribution Systems like Amadeus. Emphasise your attention to detail and ability to resolve customer issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and client service. Mention how your skills align with the company's values and culture, particularly your teamwork abilities and openness to feedback.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is professional and clear, reflecting the high standards expected by Amex GBT.
How to prepare for a job interview at American Express Global Business Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or insights that highlight your passion for travel and how it can positively impact clients.
✨Demonstrate GDS Knowledge
Since expertise in Global Distribution Systems like Amadeus is crucial, be prepared to discuss your experience with these systems. If you have specific examples of how you've used them to solve problems or enhance client service, share those!
✨Highlight Client Service Skills
Emphasise your ability to provide excellent client service. Prepare examples of how you've proactively anticipated client needs or resolved issues quickly, showcasing your commitment to client satisfaction.
✨Be Ready for Teamwork Questions
As collaboration is key in this role, think of instances where you've worked effectively within a team. Be ready to discuss how you’ve coached or mentored colleagues, and how you handle feedback from others.
