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- Tasks: Manage client relationships and enhance service delivery in the travel industry.
- Company: Amex GBT inspires through travel, fostering an inclusive and collaborative culture.
- Benefits: Enjoy flexible benefits, travel perks, skill development, and a supportive work environment.
- Why this job: Join a dynamic team reinventing business travel with real-life connections and impactful work.
- Qualifications: 3+ years in travel management, customer service, and strong communication skills in French and English.
- Other info: Open to passionate applicants; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry? Business travel is back, and we’re looking for dedicated individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again.
What You’ll Do on a Typical Day
- Manage Salesforce cases: research and respond to escalations and inquiries from Account Management & Service Delivery.
- Develop, edit, and deliver specialized account processes to frontline Service Delivery teams.
- Contribute to Global Knowledgebase articles in partnership with the Global Training team.
- Analyze and diagnose performance issues at the account and/or Service Delivery level, providing solutions to clients and GCO leadership to maintain client health.
- Research, prepare presentations, and host client-facing meetings.
- Manage client risk: prepare notifications and executive summaries, and provide strategic recommendations to account managers and clients to manage risks.
- Drive your own projects within Client Services on various topics.
What We’re Looking For
- At least 3 years of experience in the travel industry.
- At least 3 years of experience managing a Service Partner or Supplier, Relationship Manager, or related roles.
- Over 5 years of customer service experience with a focus on leadership and process improvement.
- Proficiency in MS Office suite (including formal training): presentation creation, data analysis, reporting, etc.
- Excellent written and oral communication skills in French and English.
- Ability to perform data analysis, diagnose issues, and conduct root cause analysis.
- Strong project management skills.
- Experience with change management and influencing others through change, including clients.
- Previous mentoring or team leadership experience, with potential to lead specialists.
- Flexibility to work some non-standard or flexible hours.
- Proven ability to improve metrics, especially in a virtual environment.
- Ability to build strong partnerships to solve problems.
- Effective time management skills to handle multiple priorities.
- Willingness to travel 10-15% as required.
Who Are You
- A proactive, self-motivated relationship manager who thrives on improvement opportunities, takes strategic risks, and drives new practices.
- Team-oriented with the ability to galvanize teams and achieve extraordinary results.
- Someone who can articulate a vision, collaborate, and influence partner teams to create positive outcomes.
Location London, United Kingdom
The #TeamGBT Experience
- Work and life: Find your happy medium at Amex GBT. Flexible benefits tailored to each country, including health and welfare insurance, retirement plans, parental leave, adoption assistance, and wellbeing resources.
- Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
- Skill development: access to over 20,000 courses, leadership programs, and internal job openings.
- Inclusion: participate in global INclusion Groups to discuss challenges, achievements, and drive awareness and action.
- And much more!
All applicants will receive equal consideration regardless of age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or other protected characteristics. We are committed to providing reasonable accommodations for individuals with disabilities. Please inform your recruiter if you need an accommodation during the hiring process.
Client Service Manager employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager
✨Tip Number 1
Familiarise yourself with Salesforce, as managing cases is a key part of the role. Consider taking an online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Showcase your project management experience by preparing examples of past projects where you successfully led teams or improved processes. Be ready to discuss these in detail during interviews to highlight your leadership capabilities.
✨Tip Number 3
Since communication skills are crucial, practice articulating your thoughts clearly and confidently. You might even want to conduct mock interviews with friends or family to refine your delivery in both English and French.
✨Tip Number 4
Network with professionals in the travel industry, especially those who work at Amex GBT or similar companies. Attend industry events or join relevant online forums to make connections that could help you learn more about the company culture and job expectations.
We think you need these skills to ace Client Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry and customer service. Emphasise your leadership skills and any project management experience, as these are key for the Client Service Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and technology. Mention specific experiences that demonstrate your ability to manage client relationships and improve processes, aligning with the job description.
Highlight Language Proficiency: Since excellent written and oral communication skills in both French and English are required, ensure you mention your language proficiency clearly in your application. Provide examples of how you've used these skills in previous roles.
Showcase Problem-Solving Skills: In your application, include examples of how you've diagnosed performance issues and provided solutions in past roles. This will demonstrate your analytical skills and ability to manage client risks effectively.
How to prepare for a job interview at American Express Global Business Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and how it drives you. Share personal experiences that highlight your love for exploring new places and how this passion can translate into your role as a Client Service Manager.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved issues in previous roles. Highlight your analytical skills and ability to provide strategic recommendations, especially in challenging situations.
✨Highlight Your Communication Skills
Since excellent written and oral communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated with clients and team members in both English and French.
✨Emphasise Your Leadership Experience
Discuss your previous mentoring or leadership roles and how you've influenced teams positively. Share specific instances where you've driven process improvements or managed projects successfully, showcasing your ability to lead in a client service environment.
