At a Glance
- Tasks: Lead client relationships and drive growth in the travel consulting sector.
- Company: Join Amex GBT, a leader in global business travel with an inclusive culture.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal development.
- Other info: Be part of a diverse team that champions inclusion and supports career growth.
- Why this job: Make a real impact in the travel industry while developing your leadership skills.
- Qualifications: Strong leadership, innovative thinking, and experience in travel or procurement consulting preferred.
The predicted salary is between 60000 - 80000 € per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and — through their work — can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Client Portfolio Leader will provide broad T&E consulting solutions to Global Business Travel clients. S/he will facilitate revenue growth, customer satisfaction and retention within an assigned portfolio of client relationships. The successful candidate will drive client interactions, facilitate decision‑making, program strategy and the delivery of our solutions. The Client Portfolio Leader will be responsible for a team of consultants and analyst resources. In addition to engagement delivery and people leadership they will be expected to assist with the development and enhancement of our value proposition.
Responsibilities
- Relationship Management: Build and maintain strong and trusted partnerships with key players and decision‑makers within client organizations and across American Express GBT. Elevate, deepen, and broaden all client relationships and maintain these through a thorough understanding of client and business needs.
- Business Development: Proactively identify and recommend business building opportunities that drive growth and profitability for both American Express GBT and the client. Collaborate with other internal partners, especially Client Management and Sales, to identify key business development opportunities to achieve revenue and profitability goals. Supports execution of internal/external growth initiatives.
- Leadership: Create and maintain master consulting frameworks, best practices, and delivery models in the Practice Lines. Build thought leadership and eminence for GBC. Provide sales support including training, and production of sales and marketing materials (including statements of work, pricing guidelines and tools, pitch decks, and customer proof points and case study collateral). Responsible for profitability and revenue growth.
- People Development: Provide direction and support to team members to successfully meet all client needs and expectations. Support career management and training objectives.
- Engagement Execution: Effectively scope and plan project and engagement resources, manage engagements, and execute multiple work objectives on‑time and within budget. Profitability and revenue generating responsibility.
What We're Looking For
- Strong focus on quality. Ability to create alternative delivery models and frameworks.
- Problem Solving & Analysis: Understand client priorities and available American Express GBT Consulting solutions. Analyze solutions and information assets to generate highly strategic, insightful, creative, and customized recommendations for clients, leveraging relevant industry knowledge.
Required Skills & Qualifications
- Strong leadership qualities focused on growth and results.
- Ability to think innovatively and entrepreneurially about business solutions.
- Experience in Travel Consulting or Procurement Consulting a plus.
- Experience in the Travel Commodity Management strongly preferred.
- Executive presence and gravitas.
- Strategic and innovative thinker; able to tackle complex competitive challenges.
- Experience leading businesses built on data and analytics.
- Strong project management expertise.
- Ability to travel.
- Exceptional quality of delivery.
- Experience developing business opportunities including pitch generation & executive reviews.
- Experience managing multi‑disciplinary and cross‑functional global teams.
Location London, United Kingdom
The #TeamGBT Experience
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
Client Portfolio Leader employer: American Express Global Business Travel
At Amex GBT, we pride ourselves on fostering an inclusive and collaborative culture where every voice is valued, making it an exceptional place for professionals to thrive. As a Client Portfolio Leader in London, you'll benefit from tailored flexible benefits, extensive learning opportunities with access to over 20,000 courses, and the chance to engage with global INclusion Groups that champion diversity and support personal growth. Join us to make a meaningful impact in the travel industry while enjoying unique perks and a commitment to your career development.
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Portfolio Leader
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your fit and make a lasting impression during those crucial conversations.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role of Client Portfolio Leader. Highlight your leadership skills and ability to drive client satisfaction – this is what will set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Client Portfolio Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Client Portfolio Leader role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant skills!
Showcase Your Leadership Skills:Since this role involves leading a team, it’s crucial to demonstrate your leadership qualities. Share examples of how you've successfully managed teams or projects in the past, and how you’ve driven results through collaboration.
Highlight Problem-Solving Abilities:We’re looking for someone who can think strategically and tackle complex challenges. Use your application to illustrate your problem-solving skills and provide specific examples of how you’ve navigated difficult situations in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Amex GBT!
How to prepare for a job interview at American Express Global Business Travel
✨Know Your Clients
Before the interview, research Amex GBT's client portfolio and understand their business needs. This will help you demonstrate your ability to build strong relationships and provide tailored consulting solutions during the discussion.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in managing multi-disciplinary teams and driving results, as this role requires strong leadership qualities focused on growth.
✨Be a Problem Solver
Think about specific challenges faced by clients in the travel industry and how you would approach solving them. Be ready to discuss innovative and strategic solutions that align with Amex GBT's offerings.
✨Demonstrate Business Acumen
Familiarise yourself with business development strategies and be prepared to discuss how you can identify opportunities for growth and profitability. Show that you understand the importance of collaboration with internal partners to achieve revenue goals.
