Change Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Commercial (GCP/GBP) Change Manager will be responsible for designing and executing change strategies that minimise disruption, embed new capabilities, and help Commercial teams and leaders embrace new ways of working.

• Responsible for defining, documenting and enabling sign off of the overarching commercial change strategy for key strategic programs and initiatives.
• Typical programs and initiatives involve technology enablement and process centralization amongst other areas.
• A communications strategy and approach and an adoption and tracking strategy and approach.
• Collaborate closely with other enterprise functions such as HR (L&D, functional), Marketing and Commercial leaders (e.g. CGMs, VPs and Directors) to execute on the change strategy.
• Support leadership communication around strategic rationale roadmaps and clear articulation of the benefits, including client facing communications.
• Translate strategy into commercial-relevant messaging to equip Commercial leaders with clear narratives and talking points to communicate the value of change to their clients.
• Train managers and initiative owners on change leadership practices, focusing on driving adoption in Commercial teams.
• Anticipate and address resistance within Commercial teams by providing practical tools, coaching, and success stories that reinforce the benefits of new ways of working.
• Build trusted relationships with Commercial VPs and Directors, CGMs, and project sponsors.
• Support change champions and leaders in managing localized adoption and resistance.
• The change strategy should be underpinned by a comprehensive change roadmap, created in collaboration with individual Project Leads, Project Managers and Strategy Leads.
• The change strategy will also be underpinned by a training strategy and approach – working with our L&D team.

• 5+ years in change management roles, including experience in post-merger integration, offshoring, sales transformation or cost-reduction programmes.
• Strong understanding of people implications during restructures, centralisation, new go-to-market approaches and international delivery model shifts.
• Prior experience supporting transformation in SaaS, managed services, or corporate travel/booking environments preferred.
• Familiarity with organisational design, sales enablement, and cultural change.
• Exceptional interpersonal and stakeholder management skills, including comfort working with executives and HR business partners.
• Strong understanding of commercial and sales functions, including dynamics of client relationship management, sales cycles, revenue growth levers.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!