At a Glance
- Tasks: Lead strategies to optimise air content and enhance customer value in travel.
- Company: Join Amex GBT, a leader in corporate travel with a collaborative culture.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Other info: Inclusive environment with opportunities for career advancement and personal development.
- Why this job: Make an impact in the evolving travel industry while driving innovation and change.
- Qualifications: Analytical mindset, strategic thinker, and experience in travel economics preferred.
The predicted salary is between 60000 - 80000 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
This position sits in the Air Optimization team within Global Supplier Partnerships and is responsible for setting and executing strategy for the optimization of air content. GBT has the most valuable corporate travel marketplace which has been cultivated through our close partnership with suppliers who wish to provide attractive customer offerings to our premium client base, but these suppliers require us to produce insight and improved performance in return.
The Air Optimization Team ensures preferred suppliers who provide us with the best content receive foremost support by leading strategies and deploying technology and tools to highlight the key attributes and benefits of these products to our clients. This way they can make the best purchasing decisions and as a result, our premium client base would continue to grow, and we would create a virtuous circle driving value for both our preferred suppliers and our customers.
What You’ll Do
The candidate will work across the GBT group of companies to align commercial objectives, translate these into a clear strategy that optimizes customer value, air partner value and GBT revenues. Key in this role is to establish a deep understanding of the offer intelligence capabilities available across the various channels used by our travelers to be able to effectively deploy solutions to support customer choice and ultimately achieve our commercial objectives. The candidate also needs to be able to work with the various cross‑functional business groups to execute strategy towards set goals and report on status and opportunities based on thorough data analysis. In addition, the candidate needs to understand the rapidly evolving travel landscape and drive initiatives that ensure our business continues to thrive into the future. He/She needs to be well infused with the GBT technology roadmap, optimization programs and technologies used in our distribution channels.
The ideal candidate will be highly analytical, have a strategic mindset and be able to grasp the various aspects of supplier and client travel economics to set and deploy data grounded strategies and drive cross functional implementation. The candidate will be able to identify short versus longer term goals is able to lead cross functional key stakeholders towards success.
What We’re Looking For
- Entrepreneurial mindset and strong innovator, driver of change, balancing technology solutions versus investment and revenue.
- Strategic and structural thinker: able to create strategies based on an analytical, data driven mentality but also feels comfortable in driving that into hands on implementation.
- Online retailing, product management, UX/UI experience, management would be a plus.
- A strong understanding of travel distribution and travel economics.
- Demonstrated experience collaborating with cross‑functional teams and influencing people at all levels of the organization or at partner organizations, setting common goals and delivering according to plans.
- Feels comfortable utilizing Excel, Power BI, Tableau or similar and has strong and extensive experience in analysis on data sets.
- Ability to develop a quick understanding of new industry trends and technology developments / opportunities.
- Excellent communication skills (written and oral), fluency in English & strong presentation skills.
- Excellent organizational and planning skills, an attention to detail and ability to deliver within deadlines.
- Preference for EMEA based, US is also considered.
Location
United Kingdom
The #TeamGBT Experience
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
Manager Marketplace (UK remote) in Cardiff employer: American Express Global Business Travel
American Express Global Business Travel is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With flexible benefits tailored to individual needs and a focus on fostering strong relationships, this role in the United Kingdom provides a unique opportunity to thrive in a collaborative environment while leading impactful client engagements.
Contact Details:
American Express Global Business Travel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager Marketplace (UK remote) in Cardiff
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We think you need these skills to ace Manager Marketplace (UK remote) in Cardiff
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Manager Marketplace (UK remote) role at American Express Global Business Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Manager Marketplace (UK remote) position at American Express Global Business Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of American Express Global Business Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to American Express Global Business Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Manager Marketplace (UK remote).
How to prepare for a job interview at American Express Global Business Travel
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
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Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at American Express Global Business Travel.
