At a Glance
- Tasks: Create travel arrangements and provide top-notch customer service for clients.
- Company: Join Amex GBT, a leader in travel with a mission for good.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Other info: Inclusive environment with opportunities for career advancement and personal development.
- Why this job: Make an impact in the travel industry while enjoying a collaborative culture.
- Qualifications: 2+ years in travel or strong customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are very proud of our 75+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people.
What You’ll Do On a Typical Day
- Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts.
- Ensures reservations are built according to client standards and preferences.
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
- Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares.
- Assignments include both routine and non-routine work.
- May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.).
What We’re Looking For
- 2+ years industry experience preferred or a strong customer service background.
- Experience in travel support roles preferred.
- English fluent – written and spoken; 2nd language a plus.
- Diligent to ensure high level of accuracy.
- Basic MS Office.
- Capable of working with minimal supervision.
- Good travel industry knowledge.
- Skilled in GDS - Sabre preferred.
Location
Lakenheath, United Kingdom.
This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.
The #TeamGBT Experience
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box.”
Travel Counselor in Bury St Edmunds employer: American Express Global Business Travel
At Amex GBT, we pride ourselves on fostering an inclusive and collaborative culture where every voice is valued, making it an exceptional place for Travel Counselors to thrive. With over 75 years of experience serving military and government clients, we offer flexible benefits tailored to your needs, extensive learning opportunities with access to over 20,000 courses, and unique travel perks that enhance both personal and professional growth. Join us in making a meaningful impact in the travel industry while enjoying a supportive work environment in Lakenheath, United Kingdom.
Contact Details:
American Express Global Business Travel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Counselor in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Amex GBT’s values and recent news. Show us that you’re not just another candidate, but someone who genuinely cares about making an impact in the travel industry.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and problem-solving. We want to see how you handle tricky situations, so be ready to share your best examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Travel Counselor in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or insights that highlight why you’re excited about the role of Travel Counselor at Amex GBT. We want to see your enthusiasm for making travel a force for good!
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight your relevant experience in travel support roles and customer service. We appreciate when applicants take the time to connect their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the travel industry. We value clarity, so make it easy for us to see how you fit into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at American Express Global Business Travel
✨Know Your Travel Stuff
Brush up on your travel industry knowledge, especially around GDS systems like Sabre. Be ready to discuss your experience with travel arrangements and how you've handled complex itineraries in the past.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service background. Think of times when you went above and beyond for a client or resolved a tricky situation. This will show them you're the trusted advisor they're looking for.
✨Be Ready for Problem-Solving
Expect questions about how you would handle non-standard travel requests or ticket exchanges. Practice articulating your thought process and approach to resolving issues, as this is key for the role.
✨Emphasise Team Collaboration
Since Amex GBT values an inclusive and collaborative culture, be prepared to discuss how you work well in teams. Share experiences where you contributed to group projects or supported colleagues, showing that you can thrive in their environment.
