Credit Risk Manager (First Line of Defense) in London

Credit and Fraud Risk (CFR) is a global function, responsible for making the right credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation across American Express. CFR combines technology and infrastructure with new computing techniques to make better risk decisions and provide real-time customer communications and fraud servicing.

We are looking for a Credit Risk Manager to join our UK Credit Risk organisation, a first-line function led by the UK Chief Credit Officer. This is an opportunity to shape the governance of credit risk strategies-enabling responsible, sustainable growth, meeting UK regulatory expectations, and delivering good customer outcomes.

You will take ownership of first-line credit risk governance for the UK market, ensuring processes and controls remain effective, proportionate, and responsive to evolving expectations. Working with senior leaders across Compliance, Legal, Operations, Enterprise Risk, and the wider business, you will bring clarity to challenging issues, influence strategic decisions, and raise the standard for responsible credit risk management.

You will have significant visibility, genuine ownership, and the freedom to turn insight into action. Joining a collaborative, high-performing team, you will work with experienced leaders, broaden your influence, and make a measurable difference for customers and the business.

Responsibilities

• Shape forward-looking credit strategies by combining critical thinking, data analytics, and sound business judgement to improve customer outcomes.
• Turn regulatory and enterprise expectations into practical first-line processes and controls, using business and customer insight to influence how requirements evolve.
• Bring clarity to risk and regulatory issues, translating technical detail into decisive, actionable messages that influence stakeholders.
• Build strong partnerships across Operations, Compliance, Legal, Control Management, Enterprise Risk, and the wider business to strengthen oversight and maintain regulatory and procedure alignment.
• Lead the response to operational risk events, internal audit requests, and regulatory remediation activities.
• Own and evolve the UK Credit Risk Procedure, ensuring it remains clear, current, and aligned with regulatory, enterprise, and business requirements.

Qualifications

• Significant experience in risk management, data analytics, or a related discipline within a regulated financial services organisation, with a record of delivering meaningful outcomes.
• Strong critical thinking and analytical skills, with the business judgement to turn insights into action.
• Sound knowledge of UK consumer credit regulation, including the CONC Consumer Duty, and the Consumer Credit Act.
• The drive and judgement to navigate competing priorities and deliver high-quality work in a fast-paced environment.
• Excellent written and verbal communication, with the confidence and credibility to influence across functions and levels.
• A proactive, curious, and detail-oriented approach, with a strong commitment to robust governance and good customer outcomes.
• Proficiency in SQL or Python.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.