At a Glance
- Tasks: Assist customers with motor claims and provide excellent service over the phone.
- Company: Join a supportive team at Assurant, a leader in customer service.
- Benefits: Enjoy 21 days of leave, remote work options, and great discounts.
- Other info: Great career growth opportunities in a dynamic work environment.
- Why this job: Make a difference by helping customers while developing your skills.
- Qualifications: Strong communication skills and basic computer knowledge required.
The predicted salary is between 24968 - 24968 £ per year.
Location: Mitcheldean, Gloucestershire. Remote work options are available after successfully passing the probation period.
Salary: £24,968.39 per annum + benefits.
Work hours: Mon – Fri 9:00‑17:00.
Start date: 7th July 2026.
Responsibilities
- Assist customers in filing motor claims via phone or the in‑house system The Connection.
- Receive calls from dealers and submit claims on behalf of warranty holders.
- Collect failure details and, using provided information and terms & conditions, decide to accept or reject claims.
Benefits
- 21 days of annual leave plus bank holidays (increasing with length of service).
- Additional cultural heritage day.
- Remote work after full training and meeting performance targets.
- Employee assistance program covering health, family, money matters, and work.
- Discounts on retail and tech, health cash plans, bonus schemes, internal recognition and rewards.
Requirements
- Excellent verbal, written and listening skills.
- Basic computer skills – data entry, website navigation, and other software.
- Experience in a customer service environment.
Customer Service Advisor - Mitcheldean employer: American Bankers Insurance Company of Florida
At Assurant, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee well-being and growth. Located in the picturesque Mitcheldean, Gloucestershire, our team enjoys a range of benefits including remote work options post-probation, generous annual leave, and an employee assistance programme to support health and family needs. Join us for a rewarding career where your contributions are recognised and celebrated.
Contact Details:
American Bankers Insurance Company of Florida Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Mitcheldean
✨Tip Number 1
Get to know the company! Research Assurant and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Assurant.
We think you need these skills to ace Customer Service Advisor - Mitcheldean
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves assisting customers over the phone and through our system, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to showcase your ability to communicate effectively.
Be Honest About Your Experience:If you've got experience in a customer service environment, let us know! But if you're new to it, that's okay too. Just be honest about your skills and what you can bring to the table. We appreciate authenticity and a willingness to learn.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at American Bankers Insurance Company of Florida
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the motor claims process and the types of calls you might handle. This will show that you're genuinely interested and prepared.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking relevant questions. This is crucial for a customer service role, as it shows you can effectively communicate and understand customer needs.
✨Showcase Your Experience
Be ready to share specific examples from your previous customer service roles. Highlight situations where you successfully resolved issues or improved customer satisfaction. This will help the interviewer see how your experience aligns with their expectations.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training processes, or performance targets. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
