At a Glance
- Tasks: Repair smartphones and tablets, providing fast, reliable service to customers.
- Company: Join iSmash, the UK's leading tech repair brand with a supportive culture.
- Benefits: Competitive salary, career development, pension, and 21 days holiday plus bank holidays.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Combine your love for technology with hands-on repairs and customer interaction.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 27109 - 27326 £ per year.
Location: Manchester - Arndale
Hours: 20 hours per week
Overview of Position
Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We’re looking for someone who is customer focused, hands‑on, and confident working with smartphones, tablets and mobile devices in a fast‑paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high‑quality device repairs while delivering great customer service. This role reports to the In-Store Manager.
What makes us different?
At iSmash, we combine technical expertise with genuine customer care. We don’t just fix devices; we create a reassuring and positive experience for every customer who walks through our doors. Since opening in 2013, we’ve grown to 37 shops across the UK and continue to expand. We’re proud to offer a lifetime warranty on screen repairs, giving customers confidence in the quality of our work. iSmash is part of Assurant, Inc., a Fortune 300 company and global leader supporting over 300 million consumers worldwide. Together, we’re building a trusted, innovative business in the connected world. We also pride ourselves on our supportive, collaborative culture, focused on helping our people grow and succeed.
What will be my duties and responsibilities in this job?
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
- Diagnose and troubleshoot device issues using your technical judgement
- Provide clear advice and guidance to customers on repair options and solutions
- Recommend suitable accessories and protection products
- Maintain a clean, organised and safe workspace
- Follow repair standards and safety guidelines at all times
What are the requirements needed for this position?
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
- Strong customer service skills with confidence speaking directly to customers
- High attention to detail when handling devices, tools and small components
- A genuine interest in mobile technology, gadgets and repairs
- Ability to work in a fast‑paced retail environment
What other skills/experience would be helpful to have?
- Previous experience in a retail or customer‑facing environment
- Experience recommending products or upselling accessories
- A willingness to learn and develop new repair techniques
- A proactive attitude and ability to work both independently and as part of a team
Benefits
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service 21 days’ holiday plus 8 bank holidays (pro rata for part‑time employees)
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
About iSmash
iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices. We also value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI‑enabled technology, automated decision making, and biometric information.
iSmash, the UK’s leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high‑quality repair services for the technology that’s become essential to our connected lives. Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and iSmash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple. At iSmash, expert technicians offer same‑day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes. This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers. In April 2024, iSmash became part of the Assurant family. This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service. Just as Assurant is committed to helping people thrive in a connected world, iSmash is dedicated to keeping those connections running smoothly. Together, we’re making technology more accessible and reliable for everyone.
Mobile Phone Repair Technician - Manchester employer: American Bankers Insurance Company of Florida
At iSmash, we pride ourselves on being an excellent employer by fostering a supportive and fun work culture that values recognition and employee growth. Located in the vibrant area of Bristol Cribbs Causeway, we offer competitive salaries, personalised career development, and ongoing training opportunities, ensuring our Mobile Phone Repair Technicians thrive in their roles while making a meaningful impact on customers' lives.
Contact Details:
American Bankers Insurance Company of Florida Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Phone Repair Technician - Manchester
✨Join Local Trade Associations
Get involved with local trade associations or unions relevant to your field – they often have job boards and networking opportunities. This is a great way for us to get our foot in the door and meet folks who already work in the industry.
✨Showcase Your Skills
Consider creating a portfolio that showcases your best work, whether that's before-and-after photos of projects or testimonials from past clients. Let’s make your skills visible online and offline, helping potential employers see what you can do!
✨Network at Local Events
Attend local job fairs or trade shows – these are gold mines for making connections in the skilled trades. Speak to the booths and don’t be shy about handing out your CV. We never know who might be looking for part-time help!
✨Utilise Social Media Communities
Join groups on social media platforms like Facebook or LinkedIn that are focused on skilled trades. Engaging with these communities can lead to job opportunities, and sometimes even gigs that aren’t publicly advertised. Let's put ourselves out there and connect!
We think you need these skills to ace Mobile Phone Repair Technician - Manchester
Some tips for your application 🫡
Showcase Your Experience:In the skilled trades, your on-the-job experience speaks volumes. Make sure to highlight any apprenticeships, relevant projects, or even DIY jobs you've tackled. Specifics about tools you've used or methods you've mastered can really set you apart.
Include Certifications:If you’ve got any trade-specific certifications or licenses, feature them prominently in your CV. These are often essential in our field and show you're serious about your craft. Don't forget to mention any ongoing training too – it shows your commitment to learning!
Express Your Flexibility:Since this is a part-time role, it's crucial to emphasise your availability in your cover letter. Let American Bankers Insurance Company of Florida know when you can work and that you’re open to different shifts. Being flexible can be a major selling point for part-time positions!
Tailor Your Application:Make sure you customise your CV and cover letter for Mobile Phone Repair Technician - Manchester at American Bankers Insurance Company of Florida. Mention specific skills that align with the job description – whether it's carpentry, plumbing, or electrical work, showing you’ve done your homework makes a great impression.
How to prepare for a job interview at American Bankers Insurance Company of Florida
✨Showcase Your Hands-On Skills
In the skilled trades, it’s all about showing what you can do! Bring along a portfolio of your previous work – think photos of projects, testimonials from past employers, or even a list of tools you’re comfortable using. This will give a tangible proof of your expertise and show that you’re ready to hit the ground running with American Bankers Insurance Company of Florida.
✨Prepare for Practical Questions
Expect some hands-on questions during your interview. The interviewer might ask you how you’d tackle specific job scenarios. Brush up on techniques and tools relevant to your trade, and think through solutions for common challenges you’ve faced in the past. We want you to demonstrate not only your knowledge but also your problem-solving skills!
✨Highlight Your Flexibility
Since it's a part-time position, it's crucial to emphasise your adaptability. Be ready to discuss how your schedule can fit in with the needs of American Bankers Insurance Company of Florida. If you’re available for emergencies or extra hours, let them know – this flexibility can set you apart from other candidates who may only want to stick to a strict schedule.
✨Communicate Your Learning Attitude
As a part-time worker, demonstrating your willingness to learn and adapt is key. Share examples of how you've picked up new skills in previous roles or training sessions. We want to see that you’re not just looking for a job to fill some time, but that you’re genuinely interested in growing within the skilled trades sector with American Bankers Insurance Company of Florida.
