At a Glance
- Tasks: Repair smartphones and tablets while providing top-notch customer service.
- Company: Join iSmash, a fast-growing tech repair company with a supportive culture.
- Benefits: Competitive salary, commission, career development, and fun workplace culture.
- Other info: Opportunity for growth in a diverse and inclusive workplace.
- Why this job: Combine your love for tech with helping people in a dynamic retail environment.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 27109 - 27326 £ per year.
Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We’re looking for someone who is customer focused, hands‑on, and confident working with smartphones, tablets and mobile devices in a fast‑paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high‑quality device repairs while delivering great customer service. This role reports to the In‑Store Manager.
Duties and Responsibilities
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
- Diagnose and troubleshoot device issues using your technical judgement
- Provide clear advice and guidance to customers on repair options and solutions
- Recommend suitable accessories and protection products
- Maintain a clean, organised and safe workspace
- Follow repair standards and safety guidelines at all times
Requirements
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
- Strong customer service skills with confidence speaking directly to customers
- High attention to detail when handling devices, tools and small components
- A genuine interest in mobile technology, gadgets and repairs
- Ability to work in a fast‑paced retail environment
Other Skills / Experience that would be helpful to have
- Previous experience in a retail or customer‑facing environment
- Experience recommending products or upselling accessories
- A willingness to learn and develop new repair techniques
- A proactive attitude and ability to work both independently and as part of a team
Benefits
- £27,109.31 - £27,325.83 basic salary plus commission
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service
- 21 days’ holiday plus 8 bank holidays
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.
Mobile Phone Repair Technician - Glasgow employer: American Bankers Insurance Company of Florida
At iSmash, we pride ourselves on being an excellent employer by fostering a supportive and fun work culture that values recognition and employee growth. Located in the vibrant area of Bristol Cribbs Causeway, we offer competitive salaries, personalised career development, and ongoing training opportunities, ensuring our Mobile Phone Repair Technicians thrive in their roles while making a meaningful impact on customers' lives.
Contact Details:
American Bankers Insurance Company of Florida Recruitment Team
