At a Glance
- Tasks: Repair smartphones and tablets while providing excellent customer service.
- Company: Join iSmash, a leading tech repair company with a fun culture.
- Benefits: Competitive salary, commission, career development, and 21 days holiday.
- Other info: Dynamic retail environment with opportunities for growth and learning.
- Why this job: Combine your love for tech with hands-on repairs and customer interaction.
- Qualifications: Experience in mobile repairs and strong customer service skills required.
The predicted salary is between 34200 - 41800 £ per year.
Experience with gadgets, repairs, and helping people out? At iSmash, we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We understand how frustrating it feels when your device stops working. That’s why we connect with our customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly. We’re looking for someone who is customer focused, hands-on, and confident working with smartphones, tablets and mobile devices in a fast-paced retail environment. This role suits someone who enjoys technology, has a strong eye for detail, and is comfortable carrying out high-quality device repairs while delivering great customer service. This role reports to the In-Store Manager.
What will be my duties and responsibilities in this job?
- Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults
- Diagnose and troubleshoot device issues using your technical judgement
- Provide clear advice and guidance to customers on repair options and solutions
- Recommend suitable accessories and protection products
- Maintain a clean, organised and safe workspace
- Follow repair standards and safety guidelines at all times
What are the requirements needed for this position?
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
- Strong customer service skills with confidence speaking directly to customers
- High attention to detail when handling devices, tools and small components
- A genuine interest in mobile technology, gadgets and repairs
- Ability to work in a fast-paced retail environment
What other skills/experience would be helpful to have?
- Previous experience in a retail or customer-facing environment
- Experience recommending products or upselling accessories
- A willingness to learn and develop new repair techniques
- A proactive attitude and ability to work both independently and as part of a team
Benefits
- £27,109.31 - £27,325.83 basic salary plus commission
- Personalised career development and ongoing training opportunities
- Company pension and increasing holiday allowance with service
- 21 days’ holiday plus 8 bank holidays
- Opportunity for relocation support where applicable
- A supportive, fun culture with recognition and annual awards
At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Mobile Phone Repair Technician- East London employer: American Bankers Insurance Company of Florida
iSmash is an exceptional employer that prioritises employee growth and a supportive work culture in Kingston. With a competitive salary, clear career progression opportunities, and a commitment to work-life balance, employees can thrive in a dynamic environment while enjoying benefits like a company pension plan and increasing holiday allowance. Join a team that values your passion for technology and offers the chance to make a meaningful impact in customer service.
Contact Details:
American Bankers Insurance Company of Florida Recruitment Team
