At a Glance
- Tasks: Engage with clients to collect KYC documentation and enhance their experience.
- Company: Join Bank of America, a leader in financial services with a commitment to diversity.
- Benefits: Enjoy private healthcare, flexible benefits, and a supportive work environment.
- Other info: Be part of a vibrant team in Belfast, a hub for innovation.
- Why this job: Make a real impact in the financial sector while developing your skills.
- Qualifications: Bachelor’s degree or relevant experience in client-facing roles.
The predicted salary is between 40000 - 50000 € per year.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone.
The Client Outreach team are the front‑line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers to support the Bank’s global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.
The KYC Client Outreach Specialist (COS) teams serve as the Front‑Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.
Responsibilities:- Outreach to clients requesting and collecting KYC documentation
- Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
- Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines
- Monitor and understand the risks and impacts of non‑compliance with KYC processes
- Gather client feedback on policy, requirements and/or jurisdictional nuances
- Raise process issues and improvements that collectively help our clients
- Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
- Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
- Support the Outreach of both periodic refreshes as well as remediation and associated programs
- Ensure timely collection of client required documentation, including follow ups where needed
- Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
- Ensure performance metrics are met, and any exceptions are resolved within required timeframes
- Master customer due diligence (CDD) requirements and guide clients as needed to comply
- Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
- Adhere to bank privacy policies in securing non‑public information obtained as part of KYC activities
- Embrace a collaborative and output‑oriented culture
- Bachelor’s degree or equivalent work experience
- Demonstrable experience in a client facing role within the financial services or a related industry
- Knowledge of AML CDD policy and standards, industry practices in AML CDD
- Must demonstrate a strong client focus
- Excellent interpersonal skills for motivation, collaboration and encouragement
- Professional Demeanor: Demonstrating patience, composure, and positive attitude
- Problem Solving and Decision‑Making Skills: Thinking analytically, using diverse research skills
- Flexibility and Adeptness: Handling multiple projects and daily tasks
- Initiative: Identify process improvements, demonstrate a 'self‑starter' behaviour
- Strong organisational skills and ability to prioritise and manage competing priorities
- Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
- Private healthcare for you and your family
- Competitive pension plan, life assurance and group income protection cover
- 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits
- Access to an emotional wellbeing helpline, and virtual GP services
- Access to the Peppy App which provides 1:1 support, consultations and resources
- Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub
- Ability to donate to charities of your choice directly through payroll
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Bank of America is an equal opportunities employer and ensures that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability.
Client Outreach Refresh Specialist in Belfast employer: American Association for Public Opinion Research
At Bank of America, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Belfast. Our commitment to employee well-being is reflected in our competitive benefits package, which includes private healthcare, flexible working options, and opportunities for personal and professional growth. Join us to be part of a diverse team dedicated to making a meaningful impact in the financial services industry while enjoying the vibrant lifestyle that Belfast has to offer.
Contact Detail:
American Association for Public Opinion Research Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Outreach Refresh Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who might have insights into Bank of America. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Bank of America is all about collaboration and inclusivity, so be ready to share how you embody these traits in your work.
✨Tip Number 3
Practice your pitch! You want to clearly articulate your experience and how it aligns with the Client Outreach Specialist role. Keep it concise and engaging—think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Bank of America.
We think you need these skills to ace Client Outreach Refresh Specialist in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Outreach Refresh Specialist role. Highlight your relevant experience in client-facing roles and any knowledge of KYC processes. We want to see how you can bring your unique skills to our team!
Showcase Your Interpersonal Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent interpersonal skills. Share examples of how you've successfully collaborated with clients or colleagues in the past. We love seeing how you connect with others!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that your application gets to the right place and helps us track your interest in joining our team at Bank of America. We can't wait to hear from you!
How to prepare for a job interview at American Association for Public Opinion Research
✨Know Your KYC
Familiarise yourself with the Know Your Client (KYC) processes and regulations. Understanding the importance of KYC in the financial services sector will not only help you answer questions confidently but also demonstrate your commitment to compliance and client care.
✨Showcase Your Client-Facing Skills
Prepare examples from your past experiences that highlight your client-facing skills. Think about times when you successfully resolved issues or improved client relationships, as this role heavily relies on strong interpersonal skills and a client-focused approach.
✨Be Ready for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving abilities. Practice articulating how you've tackled challenges in previous roles, especially those related to compliance or client documentation, as this will showcase your analytical thinking and decision-making skills.
✨Demonstrate Flexibility and Initiative
The role requires adaptability to changing environments. Prepare to discuss instances where you've had to adjust your approach or take the initiative to improve processes. This will show that you're proactive and can thrive in a dynamic workplace like Bank of America.
