Representative, Customer Relations - United Kingdom LPL

Representative, Customer Relations – United Kingdom Location: Liverpool Reservations (LPL-RESC) Requisition ID: 79538 Must be in possession of valid documentation to live and work in the UNITED KINGDOM at the time of applying. Job Description Introduction Join our American Airlines family as a Customer Relations Representative in the Europe Reservations Division. You will be part of a team dedicated to customer recovery by creatively resolving issues and recovering customers who have experienced service failures. Key Responsibilities Communicate with customers to investigate and resolve complaints. Work collaboratively to find creative solutions for service failures. Provide compensation to customers when appropriate. Collect complaint information to help improve customer service. Investigate customer complaints using various software systems. Collaborate with partner airline Customer Relations Departments to ensure consistent service. Coordinate with other departments to resolve service issues and retain customers. Qualifications Excellent written and oral communication skills in French or Spanish and English. Knowledge of AA policies, procedures, and standards. Commitment to professional customer service. Ability to make balanced decisions. Effective interaction with management at all levels. Strong listening, interpersonal, organizational, and administrative skills. Flexibility and ability to work under pressure. Self-motivated, dedicated, and open to development. Proficiency in MS Office and ability to learn departmental software such as Advocate, IBM, SABRE. Creative problem-solving skills to recover customers after service failures. Work Environment & Inclusion We value diversity and inclusion, fostering a dynamic workforce through our Employee Business Resource Groups. Join us to feel pride in supporting the world\’s largest airline as we care for people on their life\’s journey. Be yourself at American Airlines. Additional Information Job Level: 54 Requisition ID: 79538 Visit aa.com for more details. We are committed to equal employment opportunity and prohibit discrimination and harassment in the workplace. #J-18808-Ljbffr