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For Companies At a Glance
- Tasks: Oversee inflight dining operations and ensure top-notch catering performance.
- Company: Join the American Airlines family and explore a world of opportunities.
- Benefits: Travel perks, career growth, and a diverse, inclusive work environment.
- Why this job: Make a real impact in the airline industry while enjoying a dynamic work culture.
- Qualifications: Bachelor's degree and 3 years in food service or project management.
- Other info: Be part of a team that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you\’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you\’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you\’ll love this job
- This job is a member of the Flight Service Team within the Customer Experience Division.
- Responsible for system audits as it relates to scheduled meal services.
Responsibilities
- Oversee catering partners\’ performance and compliance to contractually mandated metrics within assigned hub and region
- Conduct comprehensive audits of each provider\’s kitchen and field operations, analyze results and develop corrective action plans for performance failures with caterer management team
- Analyze performance trends and reports on flight attendant and customer data with regards to catering accuracy and service failures
- Lead operational meetings and serve as a liaison between airport management, Inflight and catering partner to resolve ongoing operational challenges
- Collaborate with Purchasing on catering bid strategies and cost cutting initiatives including RFPs
- Develop and implement alternative catering options as needed during off schedule operations and kitchen disruptions (e.g. labor actions, extreme weather conditions, etc.)
- Manage caterer start-ups and/or transitions and oversee training on AA specifications and procedures including menu production, equipment/inventory management, meal ordering, aircraft servicing and aircraft ramp safety
Qualifications
- Bachelor\’s degree or equivalent experience/training
- 3 years experience in airline/hotel food and beverage, restaurants, catering, purchasing, or Flight Service
- Prior project management work experience
Preferred Qualifications – Education & Prior Job Experience
- Experience in airline catering operations, aircraft galleys, or flight service
Skills, Licenses & Certifications
- Knowledge of Microsoft Office to include Word, Excel, Outlook, PowerPoint and Publisher
- Ability to be creative and analytical, with demonstrated problem-solving and decision-making skills
- Ability to manage workloads with changing priorities, limited direction and ease
- Ability to concisely present work to internal and external parties
- Ability to organize, lead, and plan projects
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life\’s journey? Feel free to be yourself at American.
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Regional Manager, Inflight Dining Operations - United Kingdom LHR employer: AMERICAN AIRLINES
Contact Detail:
AMERICAN AIRLINES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager, Inflight Dining Operations - United Kingdom LHR
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Airlines on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor our answers to reflect how we align with their mission.
✨Tip Number 3
Practice makes perfect! Let’s do mock interviews with friends or family. This helps us get comfortable with common questions and allows us to refine our responses, making us sound confident and prepared.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can leave a lasting impression. It shows our enthusiasm for the role and keeps us on their radar as they make their decision.
We think you need these skills to ace Regional Manager, Inflight Dining Operations - United Kingdom LHR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in airline catering operations or project management, as these are key for the Regional Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've tackled challenges in food and beverage operations, and don’t forget to show your passion for customer experience!
Showcase Your Problem-Solving Skills: In your application, emphasise your analytical abilities and how you've successfully resolved operational challenges in the past. We love candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our American Airlines family!
How to prepare for a job interview at AMERICAN AIRLINES
✨Know Your Catering Operations
Make sure you brush up on your knowledge of airline catering operations and the specific challenges they face. Be ready to discuss how you've tackled similar issues in the past, especially in terms of compliance and performance audits.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think about times when you've had to develop corrective action plans or manage operational disruptions, and be ready to share those stories during the interview.
✨Demonstrate Leadership Experience
Since this role involves leading operational meetings and liaising with various teams, come prepared to discuss your leadership style. Share specific instances where you've successfully led a team or project, particularly in high-pressure situations.
✨Familiarise Yourself with American Airlines' Values
Take some time to understand American Airlines' commitment to inclusion and diversity. Be ready to discuss how you can contribute to creating an inclusive work environment and how your personal values align with theirs.