At a Glance
- Tasks: Deliver top-notch customer service and support various airport operations.
- Company: Join the dynamic team at American Airlines at London Heathrow.
- Benefits: Flexible hours, competitive pay, and a chance to grow your career.
- Other info: Opportunity to work in a fast-paced setting with diverse teams.
- Why this job: Be part of an exciting environment and help travellers have a seamless journey.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Why you'll love this job
The role is a part of the London Heathrow Customer Services team within our International & Cargo division.
What you'll do
- Provide a consistently high-quality customer service ensuring a seamless experience at all contact points.
- Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival, Baggage Services and ticketing (ATAC).
- Work closely with and take instructions from the Team Leader responsible for the flight/work areas/shift.
- Conduct relevant administrative duties e.g. ATAC, preflight and post flight departure.
- Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times.
- Promote and sell AA services and products to our customers.
- Attend and complete all compulsory training by given deadlines.
- Adhere to and promote safe working practices at all times.
- Carry out any other reasonable duties consistent with the post.
Minimum Qualifications - Education & Prior Job Experience
- Possess excellent interpersonal skills.
- Possess a solution orientated approach.
- The ability to resolve conflicts professionally within time constraints.
- The ability to handle a stress environment effectively and work with minimum supervision.
- Possess a strong customer focus and enjoy face to face contact with customers.
- Be able to be a representative of the Company at all times.
- Be well groomed appearance & adhere to the uniform standards at all times.
- The ability and willingness to work in a shift environment (including weekends, bank and public holidays).
- Be reliable and punctual.
- Be compliant with all AA policies and procedures.
- The ability to communicate both written and verbally to a high standard.
- Be in possession of a valid BAA airside pass.
- Be GSAT trained.
- The willingness and ability to successfully complete all relevant training.
- Be in possession of a valid DVLA driving license, post holder must be willing to apply for a BAA driving license as and when required.
- The willingness and ability to train and hold a valid BAA jet bridge permit as and when required.
Preferred Qualifications - Education & Prior Job Experience
- Computer knowledge including Microsoft Word, Excel and email.
Equal Employment Opportunity / Aff. Action Policy
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
Part Time Extended Customer Service Airport Agent, London LHR employer: AMERICAN AIRLINES
American Airlines is an exceptional employer, offering a dynamic work environment at London Heathrow where employees are empowered to deliver outstanding customer service. With a strong focus on employee growth and development, the company provides comprehensive training and opportunities for advancement, all while fostering a supportive and inclusive culture that values teamwork and excellence. Join us to be part of a globally recognised brand that prioritises your career and well-being in one of the world's busiest airports.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Extended Customer Service Airport Agent, London LHR
✨Tip Number 1
Get to know the company! Research American Airlines and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! Since this role is all about face-to-face contact, try role-playing scenarios with friends or family. This will help you feel more confident when dealing with customers at the airport.
✨Tip Number 3
Be ready for anything! The job description mentions a range of duties, so prepare yourself to discuss how you can adapt to different situations. Think of examples from past experiences where you've successfully handled unexpected challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about landing this role with American Airlines.
We think you need these skills to ace Part Time Extended Customer Service Airport Agent, London LHR
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent interpersonal skills and customer-focused approach in your application. We want to see how you can provide a seamless experience for our customers, so share any relevant experiences that showcase your ability to handle face-to-face interactions.
Be Solution-Oriented:In your written application, emphasise your solution-oriented mindset. We love candidates who can resolve conflicts professionally and think on their feet, especially in a busy airport environment. Share examples of how you've tackled challenges in the past!
Keep It Professional and Polished:Your application is your first impression, so make it count! Ensure your writing is clear, concise, and free of errors. A well-groomed appearance is part of the role, and we appreciate that same level of professionalism in your application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, you can ensure your application reaches us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at AMERICAN AIRLINES
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like customer service, check-in procedures, and baggage handling. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Interpersonal Skills
Since this role requires excellent interpersonal skills, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you resolved conflicts or provided exceptional service, as these stories will highlight your suitability for the position.
✨Prepare for Stressful Scenarios
Given that the airport environment can be hectic, prepare for questions about how you handle stress. Think of times when you’ve worked under pressure and how you maintained professionalism. This will show them you can thrive in a fast-paced setting.
✨Dress the Part
Appearance matters, especially in customer-facing roles. Make sure you dress smartly and adhere to any uniform standards mentioned in the job description. This not only shows respect for the company but also demonstrates your understanding of the role's expectations.
