Supervisor, Maintenance/Technical Support - United Kingdom LHR in London

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Why you'll love this job:

• To oversee and manage all aspects of Line Maintenance whilst ensuring total safety in Aircraft Operations and staff working practices.
• To maintain full compliance with all AA/FAA legislative requirements and ensure staff have appropriate resources to safely fulfill their required functions.

What you'll do:

• Guide and direct Crew chiefs and AMTs in the planning and execution of assigned aircraft maintenance operations.
• Provide Technical Operational support to all European stations including OTS events liaison duties.
• Manage in conjunction with the MOC / Regional managers OTS Aircraft within the European region.
• Provide support for field trips, including soliciting field trips from the European and UK stations and management of the field trip on station.
• Manage the regional delay and performance databases.
• Represent AA on daily conference call for OTS aircraft, regional performance as required.
• Manage all LHR Vendors including regular meetings, reporting to ensure SLA are met.
• Prepare in conjunction with workload planning the assignment of daily, weekly or monthly work plans to ensure a safe on-time operation and that LHR station MEL/NEF removal opportunities are optimized.
• Monitor and report the daily, weekly and monthly performance levels especially in relation to dispatch performance (Delays) and MEL/NEF removal rates.
• Review, throughout the day, that the operation is running to plan and assist Crew chiefs and/or AMT’s if necessary.
• Ensure adequate competent and appropriately trained and qualified personnel are available to perform assigned duties.
• Execute manpower deployment and shift production requirements.
• Ensure the development of Crew Chiefs and AMT’s through training, coaching and counsel when required.
• Monitor the company’s Time and Attendance policy within the department.
• Ensure that all required records are completed and in compliance.
• Excellent understanding of airline/technical operations.
• Ensure facilities and equipment are properly maintained including vendor oversight of vehicles and ground equipment.
• Set and promote work methods and an environment that ensures AA meets and/or exceeds AA, FAA, EU & HSE policies, good practice & good environmental awareness.
• Ensure that self-audit procedures are followed and any identified problem areas acted upon in a timely manner. Assist with FAA ATOS & company QA audits.
• Participate in the interviewing/hiring process of maintenance personnel.
• Undertake any other reasonable duties consistent with the post.
• Take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.
• Co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions.
• Immediately report serious risks or concerns over safety issues.
• Comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures.
• Undertake appropriate training as agreed with their manager and take responsibility for self-development.
• Work in any other AA location as and when necessary and if applicable to the position.

All you'll need for success:

• Proven Line Maintenance experience and leadership qualities.
• A self-starter with a good ability to motivate lead, direct and assist staff.
• Experience on the B777 and B787 aircraft.
• Must possess a strong ability to identify/evaluate technical and operation problems and put in place methods and systems to solve said problems.
• Good organizational and administrative skills with the ability to prioritize and manage time and produce good quality reports, written and verbal.
• Diplomacy, tact and an ability to relate to personnel and peers alike and resolve problems in a timely, sympathetic way.
• Strong interpersonal and PC skills.
• Commit to working weekends/shifts/bank holidays/early shifts/late shifts.

Preferred Qualifications:

• A&P License.
• Good interpersonal skills with relation to groups outside of M&E.
• Confident and able to address or present ideas to others and small groups.
• Polite understanding manner but persuasive in a discussion.
• Ability to juggle multiple tasks and remain calm.
• Innovative with an ability to think ‘outside the box’.

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.