At a Glance
- Tasks: Lead airport operations at London Heathrow, ensuring safety and exceptional customer experiences.
- Company: Join the American Airlines family and explore a world of possibilities.
- Benefits: Travel opportunities, career growth, and a supportive work environment.
- Other info: Diversity and inclusion are key values at American Airlines.
- Why this job: Make a real impact in a dynamic role at a leading international airline.
- Qualifications: Experience in airport operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London Heathrow Apt (LHR-TRML) Cities: London - United Kingdom Requisition ID:87001
Must be in possession of valid documentation to live and work in UNITED KINGDOM at the time of applying to this position.
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off?
Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.
As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Sr Manager, UK Operations is responsible for leading and coordinating airport operations at London Heathrow, ensuring the safe, reliable, and efficient delivery of services while driving operational performance, regulatory compliance, and exceptional customer experiences.
This role serves as a key leader representing American Airlines and overseeing vendor performance, operational execution, and stakeholder relationships.
The role is a part of the International Airport Operations Team within our Customer Experience Division.
You'll bring your leadership, operational management, and stakeholder partnership skills to drive operational excellence and service delivery at one of American Airlines' most important international gateways.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.
Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Direct and coordinate daily airport operations at London Heathrow and ensure achievement of operational performance metrics.
- Provide leadership and oversight of vendor partners responsible for customer service, airport operations, and baggage services.
- Promote and maintain a strong safety culture while ensuring compliance with all company policies, procedures, and regulatory requirements.
- Lead operational audits, risk assessments, safety observations, and investigations related to safety, security, and operational performance.
- Collaborate with airport authorities, vendors, government agencies, and key stakeholders to support operational effectiveness and compliance.
- Manage and resolve escalated customer service, operational, and irregular operations issues.
- Drive continuous improvement initiatives focused on service quality, safety, efficiency, and operational reliability.
- Ensure all vendor employees maintain required training, certifications, and regulatory compliance standards.
- Lead operational briefings and communicate corporate initiatives, safety updates, and procedural changes.
- Support business planning activities and represent American Airlines at airport, regional, and industry meetings as required.
- Lead and motivate cross-functional teams and vendor partners to deliver world-class customer service and operational performance.
- Manage emergency response preparedness activities and support airport contingency planning.
- All you'll need for success
- Minimum Qualifications – Education & Prior Job Experience
- Experience working in an airport or airline operations environment.
- Experience leading operational teams and managing vendor or contractor relationships.
- Strong leadership, employee engagement, and people management skills.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Valid authorization to live and work in the United Kingdom.
- Ability to obtain and maintain airport security clearance.
- Preferred Qualifications – Education & Prior Job Experience
- Experience leading international airport operations.
- Experience managing large-scale vendor performance and airport service delivery.
- Broad knowledge of airline customer service, airport operations, safety, and regulatory requirements.
- Experience leading operational improvement and compliance initiatives.
Skills, Licenses & Certifications
- Strong interpersonal, communication, and stakeholder management skills.
- Exceptional leadership and team development capabilities.
- Strong operational decision-making and problem-solving skills.
- Ability to influence and lead cross-functional teams and third-party partners.
- Project management and continuous improvement skills.
- Ability to manage workplace conflict and drive accountability.
- Strong organizational, planning, and time-management skills.
- Proficiency with Microsoft Office applications, including Word, Excel, and Power Point.
- Valid driver's license.
- Ability to obtain and maintain required airport security credentials.
- Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey?
Feel free to be yourself at American.
#J-18808-Ljbffr
Sr Manager, UK Operations, London LHR employer: AMERICAN AIRLINES
At American Airlines, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Cargo Sales team at London Heathrow. With comprehensive health benefits from day one, travel perks for you and your loved ones, and a strong commitment to inclusion and diversity, we empower our employees to grow and thrive in their careers while making meaningful contributions to our SME customer portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Manager, UK Operations, London LHR
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like AMERICAN AIRLINES.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by AMERICAN AIRLINES. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Sr Manager, UK Operations, London LHR
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at AMERICAN AIRLINES, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at AMERICAN AIRLINES and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into AMERICAN AIRLINES. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at AMERICAN AIRLINES
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at AMERICAN AIRLINES.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to AMERICAN AIRLINES.
