At a Glance
- Tasks: Lead airport operations at London Heathrow, ensuring safety and exceptional customer service.
- Company: Join the American Airlines family and explore a world of travel opportunities.
- Benefits: Enjoy a dynamic work environment with growth potential and travel perks.
- Other info: Embrace diversity and inclusion in a supportive workplace culture.
- Why this job: Make a real impact in a fast-paced airport setting while developing your leadership skills.
- Qualifications: Experience in airport or airline operations and strong leadership abilities required.
The predicted salary is between 49500 - 60500 £ per year.
Intro Are you ready to explore a world of possibilities, both at work and during your time off?
Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.
As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Feel free to enrich both your personal and work life and hop on board!Why you'll love this job This role is responsible for directing and coordinating airport operations at London Heathrow (LHR), ensuring the safe, reliable, and efficient delivery of services while providing an exceptional customer experience.
The position leads operational performance, oversees vendor partners, and supports tactical decision-making in a fast-paced airport environment.
The role is a part of the Airport Operations team within our International Operations group.
You’ll bring your leadership, operational management, and stakeholder engagement skills to help drive performance, safety, and service excellence at one of American Airlines' largest international stations.
What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.
Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Lead daily airport operations and ensure the delivery of safe, reliable, and customer-focused service standards.
Manage operational performance metrics and partner with station and regional leadership to achieve business objectives.
Oversee vendor and ground handling partners, ensuring compliance with company policies, procedures, and service expectations.
Promote a strong safety culture by supporting workplace health and safety programs, conducting safety observations, and leading risk mitigation initiatives.
Ensure station compliance with all regulatory, corporate, and operational requirements, including internal and external audits.
Lead and coordinate responses to irregular operations, providing direction and support to operational teams and vendor partners.
Conduct team briefings and communicate operational, safety, and procedural updates.
Investigate and resolve customer service, operational, safety, and security-related issues.
Develop and implement continuous improvement initiatives to enhance operational efficiency and service delivery.
Monitor training compliance and coordinate recurrent and future training requirements to maintain station readiness.
Build strong relationships with airport authorities, government agencies, vendors, and internal stakeholders.
Represent American Airlines at airport, regional, and operational meetings and forums.
Support business planning activities and special projects as assigned.
All you'll need for success Minimum Qualifications - Education & Prior Job Experience Experience leading airport operations, airline operations, or a related operational environment.
Experience managing employees, contractors, or third-party service providers.
Demonstrated ability to lead teams in a fast-paced, customer-focused environment.
Experience managing operational performance and resolving complex operational issues.
Ability to prioritize multiple competing priorities and make sound operational decisions.
Preferred Qualifications - Education & Prior Job Experience Previous airline or airport management experience.
Experience managing outsourced vendor relationships and service delivery agreements.
Experience leading safety, compliance, or operational improvement initiatives.
Project management experience.
Knowledge of international airport operations and regulatory requirements.
Skills, Licenses & Certifications Strong leadership, coaching, and people management skills.
Excellent verbal and written communication skills in English.
Strong interpersonal and stakeholder management abilities.
Ability to manage conflict and influence positive outcomes.
Strong organizational, planning, and time management skills.
Ability to work independently and exercise sound judgment.
Proficiency with Microsoft Office applications, including Word, Excel, and Power Point.
Knowledge of airline operational processes and customer service standards.
Ability to obtain and maintain all required airport security clearances and airside access.
Valid driver’s license, if required for operational duties.
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.
Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey?
Feel free to be yourself at American.
Manager, Airport Services - London LHR employer: AMERICAN AIRLINES
At American Airlines, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Cargo Sales team at London Heathrow. With comprehensive health benefits from day one, travel perks for you and your loved ones, and a strong commitment to inclusion and diversity, we empower our employees to grow and thrive in their careers while making meaningful contributions to our SME customer portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Airport Services - London LHR
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like AMERICAN AIRLINES.
✨Apply Directly with Us!
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We think you need these skills to ace Manager, Airport Services - London LHR
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at AMERICAN AIRLINES, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at AMERICAN AIRLINES and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into AMERICAN AIRLINES. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at AMERICAN AIRLINES
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at AMERICAN AIRLINES.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to AMERICAN AIRLINES.
