Assistant, Cargo Sales - United Kingdom LHR in London

As a key member of our experienced and successful Cargo Sales team, you will provide vital inside sales support to our field‑based Account Managers while helping to drive growth across our SME customer portfolio. Through proactive customer engagement, you will manage both ad hoc and ongoing rate and capacity requests, ensuring a high level of service and customer satisfaction. You will work closely with a broad range of internal stakeholders, including Customer Service, Capacity Management, Revenue Management and Operations, to deliver effective solutions for our customers and support overall business objectives. In addition, you will provide ongoing support to our Cargo GSA partners, ensuring the efficient management of pricing and capacity requests through London Heathrow (LHR). By building strong relationships and maintaining effective communication, you will help maximise load factors, optimise revenue performance and maintain operational reliability across the network.

What you'll do:

• Act as an integral member of the UK Cargo Sales team, supporting the management of customer enquiries and contributing to the growth and development of the SME customer portfolio.
• Collaborate closely with internal stakeholders, including Sales, Customer Service, Capacity Management, Revenue Management and Operations, to ensure seamless service delivery and alignment with business objectives.
• Provide commercial support and oversight to regional Cargo GSA partners operating through LHR.
• Evaluate and manage GSA capacity requests from Northern Europe and other regions, making informed decisions that maximise revenue contribution and network performance.
• Support field‑based Account Managers by assisting with customer requirements, enquiries and commercial opportunities as required.
• Drive revenue growth by proactively identifying, engaging and developing both existing and prospective SME customers through telephone outreach, virtual meetings and targeted sales initiatives.
• Participate in regular internal sales, commercial and business review meetings to ensure alignment on priorities, strategies and performance goals.
• Build and maintain strong customer relationships to support retention, growth and long‑term partnership opportunities.
• Support the implementation of regional pricing strategies, ensuring competitiveness, profitability and alignment with market conditions.
• Conduct capacity and revenue analysis to identify opportunities for load factor improvement, revenue optimisation and strategic decision‑making.
• Gather and provide market intelligence, competitor insights and customer feedback to support commercial planning and business development initiatives.
• Respond proactively to evolving customer requirements, delivering flexible solutions that meet changing operational and commercial needs.
• Collaborate regularly with Revenue Management to align capacity planning, pricing decisions and revenue optimisation strategies, ensuring commercial activities support network profitability.
• Leverage available technology and e‑business solutions to maximise efficiency, enhance decision‑making and optimise resource utilisation, including iCargo, 360, Power BI and Rotate.
• Ensure that administrative processes – PCPs, tariff updates, allotment usage and pricing activities – are maintained at optimum levels to meet division goals and enhance stakeholder experience.
• Contribute to a culture of continuous improvement by identifying opportunities to streamline processes, enhance customer experience and improve commercial performance.

All you’ll need for success:

• Minimum qualifications – Education & Prior Job Experience: HS Diploma, must be able to communicate effectively in both spoken and written English, be willing and able to attend meetings and training in the USA and Europe, where required, and successfully complete all relevant training, a willingness to work with a flexible approach to working hours.
• Preferred qualifications – Education & Prior Job Experience: Must be proficient in the use of Word, PowerPoint and Excel, a good knowledge of the airfreight industry.
• Skills, licenses & certifications: Articulate and numerate with strong presentation skills, ability to negotiate effectively with a wide range of customers, ability to manage and build good business relationships, self‑motivated, strong organisational and multi‑tasking abilities.

What you’ll get:

• Travel perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health benefits: On day one you’ll have access to health, dental, prescription and vision benefits; we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness programmes: We provide tools, resources and support to keep you healthy.
• 401(k) programme: Available upon hire and, depending on the workgroup, employer contributions are available after one year.
• Additional benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Inclusion and diversity:

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups focus on connecting our team members to our customers, suppliers, communities and shareholders, helping them reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse world.