Coordinator, Atlantic Pacific Hub Control Centre- United Kingdom LHR

Location: London Heathrow Apt (LHR-TRML)

Cities: London - United Kingdom

Must be in possession of valid documentation to live and work in the United Kingdom at the time of applying to this position.

Intro: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Why you'll love this job: The position holder will support the HCC Team Leader in delivering a safe and efficient airport operation. The position holder will be expected to comprehend all areas of flight operations and work flexibly across all functions of the department.

What you'll do:

• Actively promote and influence IOC/Dispatch decisions on IROP flights during night flight watch.
• Participate in nightly IOC briefing calls and provide operational updates and events as required.
• Support the European stations with cancellation notifications and delays during the night shift.
• Ensure an effective operational stand plan is accomplished through HAL/BA planners during the night shift.
• Coordinate crew transportation within the European stations, including delaying pick-ups, assist with deadheading crew movements and station startups/closures.
• Effectively coordinate aircraft arrival sequencing with internal departments and business partners.
• Prepare and deliver Flight Briefing pack to cockpit crews, to include ATC restrictions, fuel uplift, NOTOC and airfield resource notifications.
• Manage ground to cockpit and ATC tower communications and escalate/resolve as appropriate.
• Ensure all ground events are logged and tracked within GET, servicing activities with business partners including but not limited to catering, ramp service, Lav/water/cabin, aircraft fueling, crew transport, crew hotels.
• Escalate late servicing to appropriate business partners and ensure resolution to avoid compromised timelines.
• Monitor APU usage and escalate non-shutoff or lengthy on ground use to maintenance for resolution.
• Coordinate crew transport pick-up and delivery to airfield, recording timings and managing late notifications.
• Actively support and update respective flight Teams channels to ensure timelines are adhered to.
• Primary escalation for business partner servicing concerns and effective resolution.
• Monitor aircraft fueling dashboards and proactively address over fuels/discrepancies.
• Coordinate de-ice requests/sequencing/dashboards with business partners.

All you'll need for success:

• Excellent communication skills (written, listening and verbal).
• Ability to solve problems in a pragmatic manner.
• Ability to resolve conflicts effectively within time constraints.
• Self-motivated with the ability to motivate others.
• A good team player.
• Reliable and punctual.
• Good working knowledge of Company’s policies & procedures.
• Strong interpersonal skills.
• Strong administration and organisational skills.
• Ability to multi-task and prioritise demanding and conflicting workloads.
• Ability to work independently using own initiative and demonstrate a solution-oriented approach.
• Reliable and flexible approach to working hours (weekends, bank holidays, early and late start and finish times).
• Confident and possess the ability to build credibility and working relationships with AA staff, contractors, airport authorities and police.
• Ability to work under pressure with minimum supervision.
• Willingness and ability to successfully complete all relevant training.
• Possession of a valid DVLA driving license; post holder must be willing to apply for a HAL driving license as and when required.
• Show adaptability and have a willingness to change.

Preferred Qualifications:

• Previous experience of working in an airport environment.
• Good computer skills (Word, Excel, PowerPoint, Outlook).

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey?