At a Glance
- Tasks: Support the Cargo Sales team and drive growth for SME customers.
- Company: Join a leading cargo company with a focus on innovation and teamwork.
- Benefits: Health benefits, wellness programs, and 401(k) contributions from day one.
- Other info: Opportunities for training in the USA and Europe, plus a culture of continuous improvement.
- Why this job: Be part of a dynamic team making a real impact in the airfreight industry.
- Qualifications: HS Diploma, strong communication skills, and a knack for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
Overview
As a key member of our Cargo Sales team, you will provide vital inside sales support to field-based Account Managers while helping to drive growth across our SME customer portfolio.
You will manage ad hoc and ongoing rate and capacity requests, ensuring a high level of service and customer satisfaction.
You will work with internal stakeholders including Customer Service, Capacity Management, Revenue Management, and Operations to deliver effective solutions for our customers and support business objectives.
You will provide ongoing support to Cargo GSA partners, ensuring efficient management of pricing and capacity requests through London Heathrow (LHR).
By building strong relationships and maintaining effective communication, you will help maximise load factors, optimise revenue performance, and maintain operational reliability across the network.
Responsibilities
- Act as an integral member of the UK Cargo Sales team, supporting customer enquiries and contributing to the growth and development of the SME customer portfolio.
- Collaborate with internal stakeholders (Sales, Customer Service, Capacity Management, Revenue Management, Operations) to ensure seamless service delivery and alignment with business objectives.
- Provide commercial support and oversight to regional Cargo GSA partners operating through LHR.
Evaluate and manage GSA capacity requests from Northern Europe and other regions to maximise revenue contribution and network performance.
- Support field-based Account Managers by assisting with customer requirements, enquiries, and commercial opportunities as needed.
- Drive revenue growth by proactively identifying, engaging, and developing existing and prospective SME customers through telephone outreach, virtual meetings, and targeted sales initiatives.
- Participate in regular internal sales, commercial, and business review meetings to align on priorities, strategies, and performance goals.
- Build and maintain strong customer relationships to support retention, growth, and long-term partnerships.
- Support the implementation of regional pricing strategies, ensuring competitiveness, profitability, and alignment with market conditions.
- Conduct capacity and revenue analysis to identify opportunities for load factor improvement, revenue optimisation, and strategic decision-making.
- Gather and provide market intelligence, competitor insights, and customer feedback to support commercial planning and business development initiatives.
- Respond proactively to evolving customer requirements, delivering flexible solutions that meet changing operational and commercial needs.
- Collaborate with Revenue Management to align capacity planning, pricing decisions, and revenue optimisation strategies, ensuring commercial activities support network profitability.
- Leverage available technology and e-business solutions to maximise efficiency, including i Cargo, 360, Power BI, Rotate.
Maintain administrative processes such as PCPs, tariff updates, allotment usage, and pricing activities at optimum levels.
- Contribute to a culture of continuous improvement by identifying opportunities to streamline processes, enhance customer experience, and improve commercial performance.
Qualifications
- HS Diploma
- Effective communication in both spoken and written English
- Willingness to attend meetings and training in the USA and Europe, as required, and complete relevant training
- Proficiency in Word, Power Point, and Excel
- Good knowledge of the airfreight industry (Preferred)
- Articulate and numerate with strong presentation skills
- Ability to negotiate effectively with a wide range of customers
- Ability to manage and build good business relationships
- Self-motivated with strong organizational and multi-tasking abilities
Benefits and Inclusion
- Health benefits from day one, including medical, dental, prescription, and vision insurance
- Wellness programs and access to virtual doctor visits
- 401(k) program with employer contributions where applicable
- Employee Assistance Program, pet insurance, and discounts on travel and accommodations
- Inclusion and diversity as a foundation of the workforce
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Assistant, Cargo Sales - United Kingdom LHR
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like AMERICAN AIRLINES and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at AMERICAN AIRLINES!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like AMERICAN AIRLINES keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Assistant, Cargo Sales - United Kingdom LHR
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to AMERICAN AIRLINES:This is your chance to really connect with the team at AMERICAN AIRLINES. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at AMERICAN AIRLINES
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with AMERICAN AIRLINES.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show AMERICAN AIRLINES that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at AMERICAN AIRLINES. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
