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For Companies At a Glance
- Tasks: Lead the store team, ensuring an exceptional guest experience and managing daily operations.
- Company: Join Arc'teryx, a brand known for its innovative design and commitment to quality outdoor gear.
- Benefits: Enjoy a generous team discount, competitive salary, and continuous training opportunities.
- Other info: Availability for key holiday shifts is required; embrace a culture of curiosity and acceptance.
- Why this job: Be part of a passionate team that values inclusivity and personal growth while enjoying the outdoors.
- Qualifications: 1-2 years of retail and leadership experience, with a passion for customer service.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About ARC’TERYX
Located in the Canadian Coast Mountain wilderness, Arc’teryxis built on the principle of obsessive, precise design and production.
The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.
Our Benefits
- Kick start with Arc’Teryx uniform provided
- A generous team discount, not only with Arc’Teryx, but other affiliated brands with Amer Sports
- Competitive salary and a great bonus scheme
- Parental Leave Top Up Program to support all future parents
- Access to an Employee Assistant Program to support your health & wellbeing
- Continuous on the job training, development opportunities to support your career growth
- Be part of a global business with great career pathways and opportunities across multiple brands
About the Opportunity
- Support the in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
- Championing floor leadership and exceptional guest experience by leading from the floor
- Actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
- Coach and develop Product Guides to unlock their potential and support the store in reaching targets
- Support inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandising
- Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management
- Network with potential partners to support events and to help maximize brand engagement in the community
- Manage the opening and closing procedures for the store
- Answering store phones and responding to voicemails and store emails
- Utilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns
About You
- You have one or more years of leadership experience, and 1 – 2 years of retail experience
- You are a natural leader and the idea of unlocking someone’s full potential excites you
- You have a passion for customer service and delivering an exceptional experience for guests
- You seek and offer relevant feedback, coaching and development in the moment
- You are comfortable adhering to and enforcing health and safety guidelines at all times
- You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
- You have strong time management skills and can prioritize and adapt to daily business needs in the moment
- You remain highly flexible and adaptable when faced with ambiguity
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
- You have strong written and verbal communication
You should know
- We are all expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season
- Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
- You are available for a minimum of one open, one close and one weekend shift each week.
- Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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Store Lead employer: Amer Sports
Contact Detail:
Amer Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Lead
✨Tip Number 1
Familiarise yourself with Arc'teryx's brand values and product lines. Understanding their commitment to quality and performance will help you connect with the team and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or developed team members in previous roles. This will highlight your ability to unlock potential, which is a key aspect of the Store Lead position.
✨Tip Number 3
Network with current or former employees of Arc'teryx if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss your customer service philosophy and how you would enhance the guest experience in-store. Being able to articulate your approach to exceptional service will set you apart as a candidate who aligns with their values.
We think you need these skills to ace Store Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership and retail experience. Emphasise any specific achievements in customer service or team development that align with the Store Lead role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outdoor activities and customer service. Mention how your leadership style can unlock the potential of your team and enhance the guest experience.
Showcase Relevant Skills: In your application, clearly outline your time management skills and adaptability. Provide examples of how you've successfully managed teams or projects in a retail environment.
Research Arc'teryx: Familiarise yourself with Arc'teryx's brand values and product offerings. Mention specific products or initiatives in your application to demonstrate your genuine interest in the company.
How to prepare for a job interview at Amer Sports
✨Show Your Leadership Skills
As a Store Lead, demonstrating your leadership experience is crucial. Be prepared to share specific examples of how you've successfully led a team in the past, focusing on how you motivated and developed others.
✨Emphasise Customer Service Passion
Highlight your commitment to exceptional customer service. Share stories that showcase your ability to create memorable experiences for guests, as this aligns with the brand's values.
✨Demonstrate Flexibility and Adaptability
The retail environment can be unpredictable. Be ready to discuss how you've effectively managed changing priorities and adapted to new challenges in previous roles.
✨Familiarise Yourself with the Brand
Research Arc'teryx and its products thoroughly. Understanding their ethos and product offerings will help you engage in meaningful conversations during the interview and show your genuine interest in the brand.