At a Glance
- Tasks: Provide essential IT support and ensure smooth tech operations for end-users.
- Company: Join Amentum, a leader in innovation and collaboration.
- Benefits: Enjoy competitive pay, free medical cover, and family-friendly perks.
- Other info: Flexible working options and a culture that values diversity and inclusion.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Customer service skills and a passion for problem-solving are key.
The predicted salary is between 30000 - 42000 £ per year.
At Amentum, we are driven by an unyielding commitment to innovation, integrity, and collaboration, tackling significant challenges in science, security, and sustainability. If you are passionate about making a real impact and want to be part of a community that values ethical excellence, this is the place where your ambition can thrive.
We offer an exciting range of opportunities to develop your career within a supportive team who always strive to do the right thing for our people, clients, and communities. People are our greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. Work-life balance and flexibility is a key focus area for us. We are happy to discuss hybrid, part-time, and flexible working hours, patterns, and locations to suit you and our business.
About the Opportunity
We are seeking a dynamic and customer-focused Second-Line IT Support Technician to join our team at our UK Head Quarters, situated at our Birchwood Park, Warrington campus. You will be the local and friendly face of IT, providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment.
Key Responsibilities
- Provide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars
- Diagnose and resolve hardware and software issues, including device swap-outs
- Deliver technical training and education to end-users during Tech Bar sessions
- Provide VIP support to key stakeholders
- Act as local "hands & eyes" support for second and third-line support colleagues and external partners
- Assist with IT security incidents
- Collaborate with the Facilities Management team to maintain on-site service and physical security
- Manage stock inventory of IT equipment
- Ensure all tickets are dealt with in a timely and professional manner
- Proactively suggest and implement service improvements
- Participate in the Business Relationship Management function
Essential Skills and Attributes
- Excellent customer service and communication skills
- Strong problem-solving and troubleshooting abilities
- A "can-do" attitude and a positive, enthusiastic approach
- Willingness to undertake funded and self-paced training
- Ability to work independently and as part of a team
- Professional and presentable demeanor
- Ability to explain technical concepts to non-technical users
- Ability to work in a fast-paced environment
- Ability to work well under pressure
- A fun and engaging attitude
- Experience with IT ticketing systems
- Basic networking knowledge
- Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory)
- Cloud Platform experience, particularly Microsoft Azure
- Strong Microsoft 365 (inc. Office 365) skills and experience
- Experience with Video Conferencing and telephony systems
Our Culture
Our values are built on a strong foundation of safety, integrity, and respect for every individual. People are at the heart of our mission, and we believe in supporting one another through a culture of care and collaboration. We strive to create a workplace where everyone feels they belong and can thrive.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to any protected category under federal, state, or local law.
Line 2 IT Support Technician in Reading employer: Amentum
At Amentum, we pride ourselves on being an exceptional employer that fosters a culture of innovation, integrity, and collaboration. Our UK Headquarters in Birchwood Park, Warrington, offers a supportive environment where employees can thrive, with a strong focus on work-life balance, professional development opportunities, and comprehensive benefits including free medical cover and family-friendly policies. Join us to be part of a community that values ethical excellence and empowers you to make a meaningful impact while growing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Line 2 IT Support Technician in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Amentum's values and mission. This will help you connect your skills and experiences to what they care about, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common IT support scenarios and how you'd tackle them. This will boost your confidence and help you articulate your problem-solving skills during the interview.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for users in the past. Amentum values a positive attitude, so let that shine through!
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It shows professionalism and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Line 2 IT Support Technician in Reading
Some tips for your application 🫡
Show Your Passion for IT:When you're writing your application, let your enthusiasm for technology and customer service shine through. We love candidates who are genuinely excited about solving problems and helping others, so share your experiences that highlight this passion!
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight your relevant skills and experiences, especially those related to IT support and customer service. We want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, especially when explaining technical concepts to non-technical users.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Amentum!
How to prepare for a job interview at Amentum
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, video conferencing tools, and basic networking. Be ready to discuss your experience with IT ticketing systems and how you've tackled tech issues in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer or colleague. Highlight your communication skills and how you can explain complex tech concepts in simple terms.
✨Be Proactive and Collaborative
Amentum values teamwork and innovation, so come prepared with ideas on how you could improve their IT services. Show that you're not just a problem-solver but also someone who actively seeks out ways to enhance the user experience.
✨Embrace the Company Culture
Familiarise yourself with Amentum's values around integrity, collaboration, and community. During the interview, express how these values resonate with you and how you can contribute to a positive work environment.
