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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues for customers using software and hardware.
- Company: Join Amentum, a global leader in engineering and project management.
- Benefits: Enjoy competitive pay, free medical cover, and family-friendly perks.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference by helping others solve tech problems every day.
- Qualifications: Strong communication skills and a knack for problem-solving are key.
The predicted salary is between 30000 - 40000 £ per year.
Amentum is a global leader in engineering, project and programme management and solutions integration. Founded on programme, project, and engineering experience, combined with deep‑seeded specialist capabilities, Amentum has become a recognised delivery partner across major UK Government and commercial programmes.
About the Opportunity
Amentum is looking for an IT Desktop Support person to join the team at our Birchwood, Dorchester or Bristol office. The role is to offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Work within the wider support team to help maintain and upgrade IT systems and networks.
Typical Tasks
- Providing technical assistance for questions and problems in a face‑to‑face capacity, over the phone or via remote desktop software
- Using Lansweeper and Service Now to complete and assign tickets for network, PC, laptop, printer and other IT issues
- Initiating responses, tracking, updating, reviewing, and concluding actions in Lansweeper and Service Now
- Following up with customers to ensure full resolution of issues
- Installing, configuring and maintaining desktop and laptop PCs
- Installing, configuring application and operating system software and upgrades
- Supporting the roll‑out of new applications
- Troubleshooting and repairing hardware and network connectivity issues
- Removing old equipment and performing data migration to new machines
- Reporting job status to team or task leads
We’ll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. We offer an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are our greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family‑friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched funding, paid volunteering time and charitable donations.
Here’s What You’ll Need
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what their problem is and explain the solution
- Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience and ability to simplify complex technology terms
- Proven ability to work independently, prioritise your workload and manage multiple tasks simultaneously, while being conscious of how your work interacts with that of others
- Ability to solve problems quickly and completely
- Ability to maintain confidentiality of company information
We would be interested to hear from you if you have the following experience, but is not essential in the assessment of your applications:
- Experience of working in an IT Support role – awareness of data centre operations and network‑based server systems
- Working with classified information, data, and systems.
- Any experience with routers, switches, encryption, and firewalls, Windows, Windows Servers and Active Directory, VMWare, VSphere, and VCenter
- Knowledge of Linux platforms, Jira and SharePoint, coding languages for scripting (e.g. Python, Perl)
Our Culture
Our values stand on a foundation of safety, integrity, inclusion, and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we are more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, religion, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity. We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit Promoting Equality & Diversity in Jobs and Career - VERCIDA to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join us then please, contact the team.
IT Desktop Support Technician employer: Amentum
Contact Detail:
Amentum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you directly to a hiring manager.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and explain your thought process clearly. This will show potential employers that you can handle real-world problems effectively.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application there. It’s a great way to stand out and shows you’re genuinely interested in joining our team at Amentum.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that can leave a lasting impression and reiterate your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace IT Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Support role. Highlight relevant experience and skills that match the job description, like troubleshooting and customer support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our values at Amentum. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and resolve problems efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Amentum
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support tools like Lansweeper and Service Now. Be ready to discuss how you've used these tools in the past or how you'd approach troubleshooting common issues.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex tech terms in simple language. You might even want to role-play with a friend to get comfortable with addressing customer concerns and providing solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in previous roles. Think about specific problems you solved, the steps you took, and the outcomes. This will demonstrate your ability to think on your feet and resolve issues efficiently.
✨Emphasise Teamwork and Independence
This position requires balancing independent work with collaboration. Be ready to share experiences where you successfully managed your workload while also contributing to a team. Highlight how you prioritise tasks and communicate with colleagues.