At a Glance
- Tasks: Provide tech support for software and hardware issues, helping customers troubleshoot problems.
- Company: Join Amentum, a global leader in engineering and project management.
- Benefits: Enjoy competitive pay, health coverage, flexible working, and professional development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference by solving tech problems and supporting users every day.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
Amentum is a global leader in engineering, project and programme management and solutions integration. Founded on programme, project, and engineering experience, combined with deep‑seeded specialist capabilities, Amentum has become a recognised delivery partner across major UK Government and commercial programmes.
About the Opportunity
Amentum is looking for an IT Desktop Support person to join the team at our Birchwood, Dorchester or Bristol office. The role is to offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
Typical Tasks:
- Providing technical assistance for questions and problems in a face‑to‑face capacity, over the phone or via remote desktop software
- Using Lansweeper and Service Now to complete and assign tickets for network, PC, laptop, printer and other IT issues
- Initiating responses, tracking, updating, reviewing, and concluding actions in Lansweeper and Service Now
- Following up with customers to ensure full resolution of issues
- Installing, configuring and maintaining desktop and laptop PCs
- Installing, configuring application and operating system software and upgrades
- Supporting the roll‑out of new applications
- Troubleshooting and repairing hardware and network connectivity issues
- Removing old equipment and performing data migration to new machines
- Reporting job status to team or task leads
We’ll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. We offer an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are our greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family‑friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched funding, paid volunteering time and charitable donations.
Here’s What You’ll Need:
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what their problem is and explain the solution
- Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience and ability to simplify complex technology terms
- Proven ability to work independently, prioritise your workload and manage multiple tasks simultaneously, while being conscious of how your work interacts with that of others
- Ability to solve problems quickly and completely
- Ability to maintain confidentiality of company information
We would be interested to hear from you if you have the following experience, but it is not essential in the assessment of your applications:
- Experience of working in an IT Support role - awareness of data centre operations and network‑based server systems
- Working with classified information, data, and systems
- Any experience with routers, switches, encryption, and firewalls, Windows, Windows Servers and Active Directory, VMWare, VSphere, and VCenter
- Knowledge of Linux platforms, Jira and SharePoint, coding languages for scripting (e.g. Python, Perl)
Our Culture
Our values stand on a foundation of safety, integrity, inclusion, and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we are more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity. We partner with VERCIDA to help us attract and retain diverse talent. For greater online accessibility, please visit Promoting Equality & Diversity in Jobs and Career - VERCIDA to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
Compensation Details
The compensation range or hourly rate listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)
- Educational reimbursement
- Parental leave
- Employee stock purchase plan
- Tax‑saving options
- Disability and life insurance
- Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Equal Opportunity
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low‑income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Desktop Support technician employer: Amentum
Amentum is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive and inclusive work culture. With competitive benefits including free medical cover, enhanced parental leave, and opportunities for professional development, Amentum empowers its Desktop Support technicians to thrive in their roles while contributing positively to the community through initiatives like paid volunteering time. Located in Birchwood, Dorchester, or Bristol, employees enjoy a collaborative environment where diversity is celebrated, ensuring everyone feels valued and connected.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support technician
✨Tip Number 1
Get to know the company culture! Before your interview, check out Amentum's values and mission. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with tech issues, brush up on common problems and solutions. Being able to demonstrate your problem-solving abilities will impress the interviewers.
✨Tip Number 3
Show off your communication skills! When discussing your experience, focus on how you've helped clients understand tech issues. Clear communication is key in IT support, so make sure to highlight this in your conversations.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it online. This gives us a better chance to review your skills and experience for the Desktop Support Technician role.
We think you need these skills to ace Desktop Support technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Technician role. Highlight relevant experience and skills that match the job description, like your troubleshooting abilities and familiarity with software and hardware.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit Amentum. Keep it concise but engaging, and don’t forget to mention your problem-solving prowess!
Showcase Your Communication Skills:Since this role involves interacting with clients, make sure to demonstrate your excellent communication skills in your application. Use clear language and avoid jargon to show you can simplify complex tech terms for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Amentum!
How to prepare for a job interview at Amentum
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support tools like Lansweeper and Service Now. Be ready to discuss how you've used these tools in the past or how you'd approach troubleshooting common issues.
✨Practice Your Communication Skills
Since you'll be interacting with clients regularly, practice explaining complex tech terms in simple language. Role-play with a friend or family member to ensure you can communicate effectively and confidently during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved IT issues in the past. Think about specific challenges you faced, the steps you took to resolve them, and the positive outcomes. This will demonstrate your ability to think on your feet and handle pressure.
✨Emphasise Teamwork and Independence
Amentum values collaboration, so be ready to discuss how you work well in a team while also being able to manage tasks independently. Share experiences where you balanced both aspects effectively, showing that you're a versatile team player.
