Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly IT support and solve tech issues for end-users.
- Company: Join a dynamic team at a leading tech company in Warrington.
- Benefits: Enjoy competitive pay, medical cover, and flexible working options.
- Why this job: Make a real impact while growing your skills in a collaborative environment.
- Qualifications: Customer service skills and a passion for problem-solving are essential.
- Other info: Great opportunities for professional development and career growth.
The predicted salary is between 18632 - 21548 £ per year.
We are seeking a dynamic and customer-focused Second-Line IT Support Technician to join our team at our UK Head Quarters, situated at our Birchwood Park, Warrington campus. You will be the local and friendly face of IT, providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment.
Key Responsibilities
- Provide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars.
- Diagnose and resolve hardware and software issues, including device swap-outs.
- Deliver technical training and education to end-users during Tech Bar sessions.
- Provide VIP support to key stakeholders.
- Act as local "hands & eyes" support for second and third-line support colleagues and external partners.
- Assist with IT security incidents.
- Collaborate with the Facilities Management team to maintain on-site service and physical security.
- Manage stock inventory of IT equipment.
- Ensure all tickets are dealt with in a timely and professional manner.
Service Improvement and Collaboration:
- Proactively suggest and implement service improvements.
- Participate in the Business Relationship Management function.
Qualifications
- Excellent customer service and communication skills.
- Strong problem-solving and troubleshooting abilities.
- A "can-do" attitude and a positive, enthusiastic approach.
- Willingness to undertake funded and self-paced training to enhance skills & experience.
- Ability to work independently and as part of a team.
- Professional and presentable demeanor.
- Ability to explain technical concepts to non-technical users.
- Ability to work in a fast-paced environment.
- Ability to work well under pressure.
- A fun and engaging attitude.
- Experience with IT ticketing systems.
- Basic networking knowledge.
- Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory).
- Cloud Platform experience, particularly Microsoft Azure.
- Strong Microsoft 365 (inc. Office 365) skills and experience.
- Experience with Video Conferencing and telephony systems.
£20,790 per year (estimated).
We are not just solving problems; we’re engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in science, security, and sustainability. If you’re passionate about making a real impact and want to be part of a community that values ethical excellence, this is the place where your ambition can thrive. We embrace challenges with confidence and are dedicated to creating a secure and vibrant future for all. We’ll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.
Benefits
- Free single medical cover and digital GP service for UK employees.
- Family‑friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes.
- Reimbursement towards relevant professional development and memberships.
- Competitive package to retain and attract the best talent.
- Work‑life balance and flexibility with hybrid, part‑time and flexible working hours, patterns and locations to suit you and our business.
Line 2 IT Support Technician in Aston-on-Trent employer: Amentum
Contact Detail:
Amentum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Line 2 IT Support Technician in Aston-on-Trent
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, think of common IT issues and how you'd resolve them. You might even want to run through some scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Don’t forget to highlight your customer service experience. This job is all about being the friendly face of IT, so share examples of how you've helped users in the past. It’ll show that you’re not just tech-savvy but also great with people!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team at StudySmarter!
We think you need these skills to ace Line 2 IT Support Technician in Aston-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service skills and any relevant IT support experience to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our collaborative environment. Share specific examples of how you've solved problems in the past to demonstrate your proactive approach.
Show Off Your Technical Skills: Don’t forget to mention your technical skills, especially with tools like Microsoft 365, video conferencing systems, and ticketing systems. We want to see that you have the know-how to tackle the challenges we face every day.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Amentum
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around end-user computing, networking, and the specific tools mentioned in the job description like Microsoft 365 and video conferencing systems. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about being the friendly face of IT, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues for users or helped them understand technical concepts in a simple way.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when diagnosing and resolving technical issues. This will highlight your proactive approach and problem-solving skills, which are crucial for this role.
✨Emphasise Team Collaboration
This position requires working closely with other teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and how you can bring a positive attitude to the workplace.