IT Senior Desktop Support in Aston-on-Trent

Amentum is looking for an IT Desktop Support person to join the team at our Birchwood, Dorchester or Bristol office. The role is to offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Work within the wider support team to help maintain and upgrade IT systems and networks. Typical Tasks:

• Providing technical assistance for questions and problems in a face-to-face capacity, over the phone or via remote desktop software
• Using Lansweeper and Service Now to complete and assign tickets for network, PC, laptop, printer and other IT issues
• Initiating responses, tracking, updating, reviewing, and concluding actions in Lansweeper and Service Now
• Following up with customers to ensure full resolution of issues
• Installing, configuring and maintaining desktop and laptop PCs
• Installing, configuring application and operating system software and upgrades
• Supporting the roll-out of new applications
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Reporting job status to team or task leads
  Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what their problem is and explain the solution
• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience and ability to simplify complex technology terms
• Proven ability to work independently, prioritise your workload and manage multiple tasks simultaneously, while being conscious of how your work interacts with that of others
• Ability to solve problems quickly and completely
• Possess drive, enthusiasm, and attention to detail
• Ability to maintain confidentiality of company information
• We would be interested to hear from you if you have the following experience, but is not essential in the assessment of your applications:
• Experience of working in an IT Support role - awareness of data centre operations and network-based server systems
• Working with classified information, data, and systems.
• Any experience with routers, switches, encryption, and firewalls, Windows, Windows Servers and Active Directory, VMWare, VSphere, and VCenter
• Knowledge of Linux platforms, Jira and SharePoint, coding languages for scripting (e.g. Python, Perl)
  Our values are built on a strong foundation of safety, integrity, and respect for every individual. People are at the heart of our mission, and we believe in supporting one another through a culture of care and collaboration. We strive to create a workplace where everyone feels they belong and can thrive. Supporting mental wellbeing and fostering a sense of connection are essential to how we work.

When we embrace different perspectives and work together, we become more innovative, more agile, and more successful.

People are our greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched funding, paid volunteering time and charitable donations.