Office & Client Engagement Manager

Amedica Group Ltd is a pioneering force in the aesthetics and skincare industry, known for our commitment to science-backed innovation and high-performance products. Our brand, Ameela, offers solutions for skin health and rejuvenation, and is trusted by leading clinics and distributors across Europe and beyond.

As the business continues to grow, with new product launches and an expanding clinical network, our London office is becoming a central hub for clients, partners, and visiting clinics. We are now seeking a highly organised, customer-focused Office & Client Engagement Manager who can also support inbound sales enquiries, front-of-house operations, and the commercial use of our office space.

This is a hybrid operational and customer-facing role combining office management, front-of-house responsibilities, and first-line sales support. You will be responsible for ensuring the office runs smoothly, looks exceptional, and delivers a professional, welcoming experience for clients, clinicians, and visitors. In parallel, you will act as a key point of contact for inbound enquiries, support the commercial team with lead handling, and assist with the rental and external use of the office space as a treatment room, meeting venue, or photography location.

This role suits someone who enjoys responsibility, is confident dealing with people by phone and in person, and has either a natural sales instinct or the ambition to grow into a more commercially focused role over time.

• Office Maintenance & Presentation: Ensure the office is kept clean, tidy, and presentable at all times; Oversee daily office upkeep and coordinate with external cleaner(s); Maintain shared areas such as kitchen, meeting rooms, and reception space.
• Supplies & Inventory Management: Manage and restock stationery, pantry items, and office supplies; Place orders for any required equipment, consumables, or maintenance needs; Receive and log all deliveries, distributing or storing them appropriately.
• People & Guest Coordination: Support the wider team with day-to-day office needs; Work closely with the management team to ensure staff are supported and policies are followed; Welcome guests and clients into the office in a professional and warm manner.
• Administration & Utilities Oversight: Open, organise, and action any incoming mail or utility bills; Keep a record of key office-related expenses and coordinate with accounts where needed; Liaise with service providers (e.g. cleaners, utilities, waste removal) to ensure smooth operations.
• Professional Conduct & Punctuality: Arrive punctually to open and prepare the office for the day; Communicate clearly and professionally with internal staff, external contractors, and visitors; Act as a point of contact for office-related issues and solutions.

• Highly organised with strong attention to detail.
• Proactive and able to take initiative without needing constant direction.
• Comfortable managing vendors and service providers.
• Friendly, approachable, and able to communicate confidently.
• An understanding of office utilities, bills, and supplier coordination.
• Prior experience in a similar role preferred.
• Excellent English verbal and written communication skills, with a warm, confident tone.
• Highly organised, with the ability to multitask, prioritise, and work independently to solve problems.
• Comfortable working in a fast-moving, entrepreneurial environment.
• Prior experience within HR is a plus.
• Proficiency in Microsoft Office suite and Google Workspace.

• Act as the first point of contact for all visitors, clients, clinicians, and partners.
• Answer inbound phone calls professionally and handle general enquiries with confidence.
• Manage shared inboxes and respond promptly to customer, clinic, and partner enquiries.
• Create a warm, polished, and professional front-of-house experience at all times.
• Coordinate meeting room usage and welcome external clinics using the space.

• Handle and qualify inbound sales enquiries (phone, email, website, WhatsApp).
• Follow up on enquiries and ensure no leads are missed.
• Act as a key POC for sales enquiries for the Greater London area and confidently conduct product demonstrations with clinics (training will be provided).
• Develop product and service knowledge over time to increase sales revenue within the UK.
• Coordinate office space rentals to ensure increased sales revenue from our Notting Hill Gate office.

• Manage enquiries relating to office rental, treatment room use, and photography bookings.
• Coordinate schedules for external clinic usage of the space.
• Ensure rooms are prepared, presented, and reset between bookings.
• Act as on-site contact during external bookings to ensure a smooth experience.

• Ensure the office is clean, organised, and presentable at all times.
• Coordinate with cleaners, suppliers, and service providers.
• Manage stationery, pantry items, consumables, and office supplies.
• Receive, log, and distribute deliveries and stock.
• Maintain shared spaces including kitchen, meeting rooms, and treatment areas.

• Open, organise, and action incoming mail.
• Track office-related expenses and liaise with accounts where required.
• Support diary coordination, meetings, and internal office logistics.
• Act as the central point of contact for day-to-day office issues.

• Visit partner clinics across London as required to support relationships.
• Assist with deliveries, coordination, or in-person support when needed.
• Represent the company professionally when dealing with external partners.

• Strong customer service mindset with confidence on the phone and in person.
• Highly organised with excellent attention to detail.
• Proactive, reliable, and comfortable taking ownership.
• Strong verbal and written English communication skills.
• Comfortable juggling front-of-house, admin, and sales-related tasks.
• Experience in sales, client relationships, or commercial growth.
• Able and willing to travel to clinics across London/Greater London area regularly.
• Comfortable working in a fast-paced, entrepreneurial environment.
• Proficient in Microsoft Office, Google Workspace, Pipedrive or other CRM.
• Prior experience in office management, front-of-house, hospitality, clinics, or sales support preferred.
• HR or people coordination experience is a plus.

• Competitive salary with clear progression opportunities, including potential growth into a more sales-focused role.
• Exposure to a fast-growing international aesthetics brand.
• Varied, people-facing role with autonomy and responsibility.
• Opportunity to work closely with leadership and commercial teams.

The successful candidate will enjoy being client-facing, commercially aware, and hands-on, while still maintaining a high standard of organisation and professionalism within the office.