Office & Client Engagement Manager in London

Amedica Group Ltd is a pioneering force in the aesthetics and skincare industry, known for our commitment to science-backed innovation and high-performance products. Our brand, Ameela, offers solutions for skin health and rejuvenation, and is trusted by leading clinics and distributors across Europe and beyond.

This is a hybrid operational and customer-facing role combining office management, front-of-house responsibilities, and first-line sales support. You will be responsible for ensuring the office runs smoothly, looks exceptional, and delivers a professional, welcoming experience for clients, clinicians, and visitors. In parallel, you will act as a key point of contact for inbound enquiries, support the commercial team with lead handling, and assist with the rental and external use of the office space as a treatment room, meeting venue, or photography location.

This role suits someone who enjoys responsibility, is confident dealing with people by phone and in person, and has either a natural sales instinct or the ambition to grow into a more commercially focused role over time.

• Ensure the office is kept clean, tidy, and presentable at all times
• Oversee daily office upkeep and coordinate with external cleaner(s)
• Manage and restock stationery, pantry items, and office supplies
• Place orders for any required equipment, consumables, or maintenance needs
• Welcome guests and clients into the office in a professional and warm manner
• Open, organise, and action any incoming mail or utility bills
• Keep a record of key office-related expenses and coordinate with accounts where needed
• Arrive punctually to open and prepare the office for the day
• Communicate clearly and professionally with internal staff, external contractors, and visitors
• Act as a point of contact for office-related issues and solutions

• Highly organised with strong attention to detail
• Proactive and able to take initiative without needing constant direction
• Comfortable managing vendors and service providers
• Friendly, approachable, and able to communicate confidently
• An understanding of office utilities, bills, and supplier coordination
• Prior experience in a similar role preferred
• Excellent English verbal and written communication skills, with a warm, confident tone
• Comfortable working in a fast-moving, entrepreneurial environment
• Prior experience within HR is a plus.
• Proficiency in Microsoft Office suite and Google Workspace

• Act as the first point of contact for all visitors, clients, clinicians, and partners
• Answer inbound phone calls professionally and handle general enquiries with confidence
• Create a warm, polished, and professional front-of-house experience at all times
• Coordinate meeting room usage and welcome external clinics using the space

• Handle and qualify inbound sales enquiries (phone, email, website, WhatsApp)
• Follow up on enquiries and ensure no leads are missed
• Act as a key POC for sales enquiries for the Greater London area and confidently conduct product demonstrations with clinics (training will be provided).
• Develop product and service knowledge over time to increase sales revenue within the UK.

• Manage enquiries relating to office rental, treatment room use, and photography bookings
• Coordinate schedules for external clinic usage of the space
• Ensure rooms are prepared, presented, and reset between bookings
• Act as on-site contact during external bookings to ensure a smooth experience

• Visit partner clinics across London as required to support relationships
• Assist with deliveries, coordination, or in-person support when needed
• Represent the company professionally when dealing with external partners

• Competitive salary with clear progression opportunities, including potential growth into a more sales-focused role
• Exposure to a fast-growing international aesthetics brand
• Varied, people-facing role with autonomy and responsibility
• Opportunity to work closely with leadership and commercial teams

The successful candidate will enjoy being client-facing, commercially aware, and hands-on, while still maintaining a high standard of organisation and professionalism within the office.