Relationship Manager

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions.

Paysafe is seeking a Relationship Manager to join our Crypto Team. As a Relationship Manager, you will be responsible for managing a portfolio of assigned Paysafe Crypto clients and their associated third-party merchants. This role offers a unique opportunity to build and nurture strong, long-lasting relationships with key stakeholders across your client base—including decision-makers, risk and compliance teams, and other influential contacts. You will serve as the primary point of contact, ensuring client satisfaction, driving strategic engagement, and supporting operational excellence.

The impact you will have:

• Deliver exceptional service and support to merchant accounts, handling both routine operational requests and complex projects or integrations.
• Gain insight into each merchant’s business model to effectively position and upsell Paysafe’s solutions, driving portfolio growth and optimizing payment performance.
• Collaborate with Marketing and Product teams to create tailored marketing initiatives that enhance merchant partnerships where a strong business case exists.
• Achieve revenue targets within assigned accounts through strategic relationship management, consultative engagement, and proactive leadership.
• Monitor merchant processing activities regularly, analyse trends, and communicate key insights to clients to support informed decision-making.
• Conduct periodic account review meetings to maintain strong client relationships, address issues, and identify opportunities for improvement.
• Provide merchants with clear, accurate guidance on industry regulations, compliance requirements, product updates, and project milestones.
• Partner with internal teams—including Product, Risk, and Marketing—to resolve merchant inquiries and relay valuable feedback on customer needs and preferences.
• Share timely and relevant market intelligence within your sector to inform and shape future marketing and product strategies.
• Possess a practical understanding of Crypto Payments and Gaming/Gambling operations.
• Carry out regular and ad-hoc investigations, monitor and interpret complex payment flows across multiple clients and jurisdictions.
• Maintain an awareness of the broader regulatory, compliance, and risk landscape affecting crypto and payments.

What we’re looking for:

• Minimum 4 years’ client management experience in payments, ideally with an acquirer, card scheme, gaming company, or similar.
• Proven digital wallet experience is highly beneficial.
• Previous experience in at least two of the following areas: Risk, Compliance, AML/KYC principles, Governance, and Oversight.
• Ability to produce regular and ad-hoc reports to provide business oversight of client activity.
• Fluent communicator, able to adjust written and spoken style to suit different audiences.
• Proficiency in multiple languages is a plus.
• Willingness and ability to travel for in-person client meetings and networking.
• Strong customer focus with a proven track record of supporting large merchants, growing existing portfolios, and consistently exceeding revenue targets.
• Commercially savvy with strategic thinking skills and the ability to identify new business opportunities.
• Self-motivated and capable of working independently, with excellent organizational, time management, and communication abilities.
• High level of enthusiasm and a strong work ethic suited to a fast-paced, results-driven environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with CRM systems or proprietary software is a plus.
• Skilled in drafting proposals and delivering client presentations—considered a valuable asset.

A snippet of what you’ll get in return:

• Flexible working hours.
• Option to buy or sell your holiday and carry over up to 5 days into the next year.
• Social events on our roof top terrace with views onto St Pauls Cathedral.
• Fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Free breakfast, fresh fruit and snacks.
• Dedicated wellbeing room.
• Enhanced paid family policies.
• Test our products Skrill and Neteller; upon joining we will award you £50 into each wallet.
• Discounts on memberships via vitality including gyms, leisure centres, yoga/Pilates across the country.
• Support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities.
• Four paid charity days.
• Summer hours during June, July and August with a 3pm finish every Friday.
• Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, colour, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.