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- Tasks: Manage relationships with Paysafe Crypto clients and support their payment needs.
- Company: Join a leading payments platform with a global impact.
- Benefits: Flexible hours, holiday options, free breakfast, and wellness facilities.
- Why this job: Make a difference in the world of payments while building strong client connections.
- Qualifications: 4+ years in client management, preferably in payments or digital wallets.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions.
Paysafe is seeking a Relationship Manager to join our Crypto Team. As a Relationship Manager, you will be responsible for managing a portfolio of assigned Paysafe Crypto clients and their associated third-party merchants. This role offers a unique opportunity to build and nurture strong, long-lasting relationships with key stakeholders across your client base—including decision-makers, risk and compliance teams, and other influential contacts.
You will serve as the primary point of contact, ensuring client satisfaction, driving strategic engagement, and supporting operational excellence. Your ability to understand client needs, anticipate challenges, and deliver tailored solutions will be essential to your success.
What Paysafe stands for:
- Being open and honest.
- Keeping focused.
- Operating with Courage.
- Pioneering the future.
Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing.
How we work: We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul's cathedral with easy access and transport links.
The impact you will have:
- Deliver exceptional service and support to merchant accounts, handling both routine operational requests and complex projects or integrations.
- Gain insight into each merchant's business model to effectively position and upsell Paysafe's solutions, driving portfolio growth and optimizing payment performance.
- Collaborate with Marketing and Product teams to create tailored marketing initiatives that enhance merchant partnerships.
- Achieve revenue targets within assigned accounts through strategic relationship management, consultative engagement, and proactive leadership.
- Monitor merchant processing activities regularly, analyse trends, and communicate key insights to clients.
- Conduct periodic account review meetings to maintain strong client relationships, address issues, and identify opportunities for improvement.
- Provide merchants with clear, accurate guidance on industry regulations, compliance requirements, product updates, and project milestones.
- Partner with internal teams to resolve merchant inquiries and relay valuable feedback on customer needs and preferences.
- Share timely and relevant market intelligence within your sector to inform and shape future marketing and product strategies.
- Possess a practical understanding of Crypto Payments and Gaming/Gambling operations.
- Carry out regular and ad-hoc investigations, monitor and interpret complex payment flows across multiple clients and jurisdictions.
- Maintain an awareness of the broader regulatory, compliance, and risk landscape affecting crypto and payments.
What we're looking for:
- Minimum 4 years' client management experience in payments, ideally with an acquirer, card scheme, gaming company, or similar.
- Proven digital wallet experience is highly beneficial.
- Previous experience in at least two of the following areas: Risk, Compliance, AML/KYC principles, Governance, and Oversight.
- Ability to produce regular and ad-hoc reports to provide business oversight of client activity.
- Fluent communicator, able to adjust written and spoken style to suit different audiences.
- Willingness and ability to travel for in-person client meetings and networking.
- Strong customer focus with a proven track record of supporting large merchants, growing existing portfolios, and consistently exceeding revenue targets.
- Commercially savvy with strategic thinking skills and the ability to identify new business opportunities.
- Self-motivated and capable of working independently, with excellent organizational, time management, and communication abilities.
- High level of enthusiasm and a strong work ethic suited to a fast-paced, results-driven environment.
- Proficient in Microsoft Office; experience with CRM systems or proprietary software is a plus.
- Skilled in drafting proposals and delivering client presentations—considered a valuable asset.
A snippet of what you'll get in return:
- Flexible working hours.
- Option to buy or sell your holiday and carry over up to 5 days into the next year.
- Social events on our roof top terrace.
- Fully equipped facilities including showers and fresh towels.
- Free breakfast, fresh fruit and snacks.
- Dedicated wellbeing room.
- Enhanced paid family policies.
- Discounts on memberships via vitality.
- Support purchasing Apple and LG products.
- Join employee-led equality communities.
- Four paid charity days.
- Summer hours with a 3pm finish every Friday.
- Private health insurance & dental insurance, income protection, life assurance and more.
What to expect next: Phone screen with Talent Acquisition, Video interview with the Hiring Manager, In-person interview, Final HR interview with Talent Acquisition.
Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone.
Relationship Manager in London employer: Amed Commercial Refrigeration Equipment Co., Ltd
Contact Detail:
Amed Commercial Refrigeration Equipment Co., Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the payments industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that Relationship Manager role.
✨Tip Number 2
Prepare for interviews by researching Paysafe inside out. Understand their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in the company. Plus, it’ll give you some great talking points to impress the interviewers!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific situations where you’ve successfully managed client relationships or solved complex problems. This will demonstrate your ability to thrive in the fast-paced world of payments and crypto.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It’s also a chance to reiterate your enthusiasm for the role and how you can contribute to Paysafe’s success. And remember, apply through our website for the best chance!
We think you need these skills to ace Relationship Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your experience in client management, especially in payments or digital wallets, and show how you align with Paysafe's values.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, demonstrate your communication prowess. Use clear, concise language in your application and provide examples of how you've effectively communicated with clients in the past.
Highlight Relevant Experience: Focus on your previous roles that relate to risk, compliance, or client management in the payments sector. Mention any specific achievements or projects that showcase your ability to drive portfolio growth and enhance client relationships.
Apply Through Our Website: We encourage you to submit your application directly through our careers page. This ensures it reaches the right people and gives you a better chance of standing out in the process. Plus, it’s super easy!
How to prepare for a job interview at Amed Commercial Refrigeration Equipment Co., Ltd
✨Know Your Stuff
Before the interview, dive deep into Paysafe's services, especially their Crypto solutions. Understand how they connect businesses and consumers through payment processing and digital wallets. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Relationship Skills
As a Relationship Manager, your ability to build strong connections is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your experience with decision-makers and compliance teams, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you've had to navigate complex client needs or compliance issues. Practising these responses will show that you're proactive and capable of handling challenges.
✨Demonstrate Your Passion for Payments
Express your enthusiasm for the payments industry, particularly in crypto and gaming. Share insights on current trends and how they might impact Paysafe's clients. This will not only showcase your knowledge but also your genuine interest in the role and the company.
