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For Companies At a Glance
- Tasks: Engage with customers, manage service bookings, and ensure top-notch vehicle care.
- Company: Join a prestigious North London dealership known for exceptional customer service.
- Benefits: Enjoy competitive pay, uncapped bonuses, and career growth opportunities.
- Why this job: Be part of a dynamic team in a modern facility focused on customer satisfaction.
- Qualifications: Experience as a Service Advisor is essential; strong communication and organisational skills required.
- Other info: Full UK driving licence needed; thrive in a fast-paced, supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Location: North London (Dealership)
Salary: Competitive, plus uncapped bonus/commission
About the Role:
Are you a highly motivated and customer-focused individual with a passion for the automotive industry? AMD Select is partnering with a prestigious and very busy main dealership in North London to find an exceptional Service Advisor to join their thriving aftersales team. This is a fantastic opportunity for someone who excels in a fast-paced environment and is dedicated to delivering outstanding customer satisfaction. As a Service Advisor, you will be the primary point of contact for customers, guiding them through their vehicle's service and repair journey with professionalism and expertise.
Key Responsibilities:
- Customer Liaison: Greet customers warmly, listen attentively to their vehicle concerns, and accurately record all service and repair requirements.
- Advisory Role: Advise customers on necessary and recommended work, explain technical information clearly and understandably, and present additional services or products relevant to their needs.
- Booking & Scheduling: Efficiently manage the workshop diary, schedule appointments, and ensure optimal workflow for technicians.
- Communication Hub: Act as the vital link between customers and the workshop team, providing regular updates on vehicle progress, explaining diagnostic findings, and confirming costs.
- Quoting & Invoicing: Prepare accurate service quotes, process payments, and ensure all invoicing is correct and transparent.
- Problem Resolution: Proactively address any customer queries or concerns, striving for first-time resolution and ensuring a positive outcome.
- Quality Control: Ensure all vehicle documentation is completed accurately and to dealership standards.
- Upselling: Identify opportunities to upsell additional services, maintenance plans, or accessories where appropriate, without being pushy.
- Dealership Standards: Adhere to all dealership processes, manufacturer guidelines, and health & safety regulations.
What We're Looking For:
- Proven Experience: Previous experience as a Service Advisor within a main dealership environment is essential.
- Customer Service Excellence: A genuine passion for delivering unparalleled customer service and building lasting relationships.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical information clearly and concisely.
- Organisational Skills: Highly organised, with excellent time management and the ability to manage multiple tasks efficiently in a high-volume environment.
- Technical Aptitude: A solid understanding of vehicle mechanics and common automotive issues is highly desirable.
- IT Proficiency: Comfortable using dealership management systems (DMS) and other relevant software.
- Professionalism: A professional demeanour, immaculate presentation, and a calm, polite approach even under pressure.
- Target Driven: Motivated by achieving and exceeding targets for customer satisfaction and service sales.
- Full UK Driving Licence: Required.
Why Join This Dealership?
This is a fantastic opportunity to join a well-established and respected brand known for its commitment to customer service and employee development. You will be part of a supportive team in a modern facility, with excellent earning potential and opportunities for career progression.
To Apply:
If you are a driven Service Advisor ready to take the next step in your career with a leading North London dealership, we want to hear from you! Please contact Andreia directly at AMD Select to discuss this exciting opportunity further.
Service Advisor (motor industry) in North London employer: AMD Select Ltd
Contact Detail:
AMD Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (motor industry) in North London
✨Tip Number 1
Familiarise yourself with the specific vehicles and services offered by the dealership. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially when explaining technical information. Being able to convey complex details in a simple manner is crucial for a Service Advisor, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network within the automotive industry, particularly in North London. Attend local events or join online forums where you can connect with professionals who might provide insights or even referrals to the dealership.
✨Tip Number 4
Prepare to discuss your previous experiences in customer service and how you've handled challenging situations. Be ready with specific examples that highlight your problem-solving skills and ability to maintain customer satisfaction.
We think you need these skills to ace Service Advisor (motor industry) in North London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor, particularly in a main dealership environment. Emphasise your customer service skills and any technical knowledge you have about vehicles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to customer satisfaction. Mention specific examples of how you've excelled in similar roles and how you can contribute to the dealership's success.
Highlight Key Skills: In your application, clearly outline your communication skills, organisational abilities, and any IT proficiency with dealership management systems. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for a Service Advisor.
How to prepare for a job interview at AMD Select Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer concerns in the past, demonstrating your commitment to outstanding service.
✨Understand the Automotive Industry
Brush up on your knowledge of vehicle mechanics and common issues. Being able to discuss technical information clearly will impress the interviewers and show your passion for the automotive field.
✨Demonstrate Organisational Skills
Since the role involves managing multiple tasks, be ready to discuss how you prioritise and organise your workload. Share specific strategies or tools you use to stay efficient in a fast-paced environment.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle difficult situations or customer complaints. Think of examples where you resolved issues effectively, showcasing your proactive approach and dedication to customer satisfaction.
